Director of Mobile Service

New Braunfels Chamber; New Braunfels (TX); On-site; USD 150,000 - 210,000; Full time

Job summary

Rush Enterprises, Inc. seeks a Director of Operations - Mobile Service to develop and execute a comprehensive strategy for growing a profitable mobile service business.

You will establish a mobile service unit with P&L responsibility and lead organizational changes, processes and systems to achieve our objectives. As a leader, you will define KPIs with field leaders, drive performance management, recruit and develop talent, and collaborate across regions to maximize service coverage and

Qualifications

• Bachelor's degree preferred; 5+ years in commercial vehicle parts/service or related industry.
• SAP experience is preferred; strong Excel skills are required or highly beneficial.
• Excellent verbal and written communication and the ability to influence and collaborate.

Responsibilities

• Develop a 5-year strategic roadmap for Mobile Service.
• Propose and obtain approval of field organizational structure and timelines.
• Collaborate with Accounting/SAP to track KPI performance and financials.
• Lead the creation of a centralized Mobile Service contact center.
• Implement scheduling to optimize assets and personnel utilization.
• Recruit and develop Mobile Tech workforce to grow service coverage.
• Standardize asset deployment to maximize utilization and minimize cost.
• Identify potential acquisitions and lead integration efforts.
• Provide leadership to RGM and field teams to ensure execution and financial results.

Skills

Leadership

Strategic planning

People development

Cross-functional collaboration

Education

Bachelor's Degree or higher preferred

5+ years experience in commercial vehicle parts and service or related industry

Tools

SAP

Job description

The Director of Operations - Mobile Service is responsible for developing, deploying, maintaining and executing a comprehensive strategy for growing a profitable mobile service business for Rush Enterprises. Responsibilities include but are not limited to creating a vision of success, establishing a mobile service business unit with profit and loss responsibility and reporting; and leading the organizational changes, process creation and deployment of systems to facilitate achievement of our objectives.

As a leader of a business unit in our performance driven organization, the Director of Operations - Mobile Service will identify and collaboratively establish the key performance indicators for measuring success, ensure a process for performance management, and integrate with our field leaders and mobile service personnel achieve desired results through their ability to collaborate, recruit and develop talent.

Rush Enterprises, Inc. opens the door to the world of opportunity. We are a part of the largest network of commercial vehicle dealerships in North America representing truck and trailer manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Essential Job Functions

• Develop 5-year comprehensive strategic roadmap for Mobile Service
• Propose and obtain approval of optimal field organizational structure and associated timeline to support objectives
• Work with Accounting and SAP teams to develop accounting segmentation to track KPI’s, including but not limited to financial performance and sales growth
• Work with RushCare to develop a centralized contact center for Mobile Service customers
• Implement scheduling software to optimize asset and personnel utilization
• Develop and deploy methodology for nationwide parts fulfilment to Mobile Techs
• Develop Technician recruiting and retention strategies to grow Mobile Tech count and maximize market reach
• Standardize asset selection and deployment process to maximize utilization and minimize operating cost
• Scout for potential acquisition targets, as well as execute integration of completed acquisitions
• Provide leadership to Regional General Managers and field personnel to ensure operational execution and financial performance within our Mobile Service business segment.

Education and/or Experience

• Bachelors Degree or higher preferred
• Minimum 5 years experience in commercial vehicle parts and service or related industry

Other Skills and Abilities Required

• SAP experience is preferred
• Mastery of Microsoft Excel
• Excellent verbal and written skills
• Outstanding collaborator and influence
• Capable coach of others
• Skilled at building processes and achieving change management

Total Rewards & Compensation:

• We offer an exceptional Total Rewards package with outstanding healthcare benefits, a robust 401(k) plan with company matching, and an employee stock purchase program to help you build long-term financial security. Additionally, we provide performance-based incentives and opportunities for professional growth through ongoing training and development. All of this is within a culture that values and rewards excellence, a positive attitude, and integrity, ensuring you thrive personally and professionally.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader. EEOC.