Director of Mobile Service

Rush Enterprises Inc.; New Braunfels (TX); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Total Rewards package

401(k) plan with company match

Job summary

Rush Enterprises, Inc. seeks a Director of Operations - Mobile Service to drive the strategic direction and profitability of our mobile service unit. You will set a 5-year roadmap, build the field organization, and align processes with finance and SAP to monitor KPI performance.

You will lead cross-functional teams across field operations, recruiting and developing talent, and coordinating with RushCare to create a centralized customer experience and optimize scheduling and assets nationwide.

Qualifications

• Bachelor's degree or higher required.
• Minimum 5 years in commercial vehicle parts and service or related industry.

Responsibilities

• Develop 5-year comprehensive strategic roadmap for Mobile Service.
• Propose and obtain approval of optimal field organizational structure and associated timeline to support objectives.
• Work with Accounting and SAP teams to develop accounting segmentation to track KPI’s, including but not limited to financial performance and sales growth.
• Work with RushCare to develop a centralized contact center for Mobile Service customers.
• Implement scheduling software to optimize asset and personnel utilization.
• Develop and deploy methodology for nationwide parts fulfilment to Mobile Techs.
• Develop Technician recruiting and retention strategies to grow Mobile Tech count and maximize market reach.
• Standardize asset selection and deployment process to maximize utilization and minimize operating cost.
• Scout for potential acquisition targets, as well as execute integration of completed acquisitions.
• Provide leadership to Regional General Managers and field personnel to ensure operational execution and financial performance within our Mobile Service business segment.

Skills

Strategic leadership

Collaboration

Change management

Coaching

Communication skills

Education

Bachelor's degree or higher

Tools

SAP

Excel

Job description

The Director of Operations - Mobile Service is responsible for developing, deploying, maintaining and executing a comprehensive strategy for growing a profitable mobile service business for Rush Enterprises. Responsibilities include but are not limited to creating a vision of success, establishing a mobile service business unit with profit and loss responsibility and reporting; and leading the organizational changes, process creation and deployment of systems to facilitate achievement of our objectives.

As a leader of a business unit in our performance driven organization, the Director of Operations - Mobile Service will identify and collaboratively establish the key performance indicators for measuring success, ensure a process for performance management, and integrate with our field leaders and mobile service personnel achieve desired results through their ability to collaborate, recruit and develop talent.

Rush Enterprises, Inc. opens the door to the world of opportunity. We are a part of the largest network of commercial vehicle dealerships in North America representing truck and trailer manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Essential Job Functions

• Develop 5-year comprehensive strategic roadmap for Mobile Service
• Propose and obtain approval of optimal field organizational structure and associated timeline to support objectives
• Work with Accounting and SAP teams to develop accounting segmentation to track KPI’s, including but not limited to financial performance and sales growth
• Work with RushCare to develop a centralized contact center for Mobile Service customers
• Implement scheduling software to optimize asset and personnel utilization
• Develop and deploy methodology for nationwide parts fulfilment to Mobile Techs
• Develop Technician recruiting and retention strategies to grow Mobile Tech count and maximize market reach
• Standardize asset selection and deployment process to maximize utilization and minimize operating cost
• Scout for potential acquisition targets, as well as execute integration of completed acquisitions
• Provide leadership to Regional General Managers and field personnel to ensure operational execution and financial performance within our Mobile Service business segment.

Education and/or Experience

• Bachelors Degree or higher preferred
• Minimum 5 years experience in commercial vehicle parts and service or related industry

Other Skills and Abilities Required

• SAP experience is preferred
• Mastery of Microsoft Excel
• Excellent verbal and written skills
• Outstanding collaborator and influence
• Capable coach of others
• Skilled at building processes and achieving change management

Total Rewards & Compensation:

• We offer an exceptional Total Rewards package with outstanding healthcare benefits, a robust 401(k) plan with company matching, and an employee stock purchase program to help you build long-term financial security. Additionally, we provide performance-based incentives and opportunities for professional growth through ongoing training and development. All of this is within a culture that values and rewards excellence, a positive attitude, and integrity, ensuring you thrive personally and professionally.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader. EEOC.