Head of Mobile Service Operations

Rush Enterprises Inc.; New Braunfels (TX); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Total Rewards package

401(k) plan with company match

Job summary

Rush Enterprises, Inc. seeks a Director of Operations - Mobile Service to drive the strategic direction and profitability of our mobile service unit. You will set a 5-year roadmap, build the field organization, and align processes with finance and SAP to monitor KPI performance.

You will lead cross-functional teams across field operations, recruiting and developing talent, and coordinating with RushCare to create a centralized customer experience and optimize scheduling and assets nationwide.

Qualifications

• Bachelor's degree or higher required.
• Minimum 5 years in commercial vehicle parts and service or related industry.

Responsibilities

• Develop 5-year comprehensive strategic roadmap for Mobile Service.
• Propose and obtain approval of optimal field organizational structure and associated timeline to support objectives.
• Work with Accounting and SAP teams to develop accounting segmentation to track KPI’s, including but not limited to financial performance and sales growth.
• Work with RushCare to develop a centralized contact center for Mobile Service customers.
• Implement scheduling software to optimize asset and personnel utilization.
• Develop and deploy methodology for nationwide parts fulfilment to Mobile Techs.
• Develop Technician recruiting and retention strategies to grow Mobile Tech count and maximize market reach.
• Standardize asset selection and deployment process to maximize utilization and minimize operating cost.
• Scout for potential acquisition targets, as well as execute integration of completed acquisitions.
• Provide leadership to Regional General Managers and field personnel to ensure operational execution and financial performance within our Mobile Service business segment.

Skills

Strategic leadership

Collaboration

Change management

Coaching

Communication skills

Education

Bachelor's degree or higher

Tools

SAP

Excel

Job description

Rush Enterprises, Inc. seeks a Director of Operations - Mobile Service to drive the strategic direction and profitability of our mobile service unit. You will set a 5-year roadmap, build the field organization, and align processes with finance and SAP to monitor KPI performance.

You will lead cross-functional teams across field operations, recruiting and developing talent, and coordinating with RushCare to create a centralized customer experience and optimize scheduling and assets nationwide.