Head of Member Experience Product Management (Remote)

Antidote Health Group

New York (NY)

Hybride

USD 215 000 - 250 000

Plein temps

14 jours+

Obtenez une réponse de cet employeur

Votre CV et votre lettre de motivation, adaptés exactement à ce que l’employeur recherche.

Passez les filtres ATS

Avantages offerts par ce poste

Equity

401(k)

Paid vacation & holidays

Sick time

Résumé du poste

Antidote Health is seeking an experienced Senior Product Manager who will lead the Member Experience product group, owning the end-to-end member journey across telehealth, the member portal, and AI-driven engagement.

You will coach a PM, drive a measurable roadmap, partner with Clinical and Operations, and scale a multi-squad function while delivering self-service and high-quality care experiences for members in a remote-friendly NYC-area team.

Qualifications

8+ years of product management experience, including 2+ years managing product managers.
Shipped consumer-facing digital products at scale — web and mobile — with self-service & engagement metrics.
Hands-on experience shipping LLM/conversational products and defining guardrail metrics.

Responsabilités

Define the member experience vision and a sequenced roadmap tied to measurable self-service and engagement outcomes.
Own group-level KPIs: telehealth adoption, self-service booking rate, bot resolution rate, answer accuracy, and member satisfaction.
Lead roadmap for telehealth, member portal and app, AI-driven engagement, and member billing.
Write PRDs, define acceptance criteria, run discovery with members and CS agents, and partner with Engineering and Design through delivery.
Coach and grow the Member Experience PM; hire and run interview loops for new PMs.
Establish product operating rhythms: roadmap reviews, sprint ceremonies, KPI reviews, and launch readiness.