Head of Learning & Leadership Development

American Credit Acceptance; Spartanburg (SC); On-site; USD 150,000 - 210,000; Full time

Job summary

American Credit Acceptance is seeking a Head of Learning and Development to set the vision and strategy for learning across the organization and partner with senior leaders to translate business priorities into scalable programs.

You will lead a high‑performing L&D team, oversee leadership development, onboarding, curriculum, and measurement of impact, while modernizing tools and processes to improve accessibility and business results.

Qualifications

• Significant experience leading Learning and Development, talent development, or related functions within a corporate environment.
• Demonstrated experience leading, developing, and building high-performing teams.
• Proven ability to develop and execute learning strategies that support business priorities and improve organizational performance.
• Strong executive presence and demonstrated ability to influence, advise, and build trusted relationships with leaders at multiple levels.
• Deep understanding of learning and performance disciplines, including instructional design, facilitation, leadership development, and program evaluation.
• Demonstrated ability to diagnose performance needs and determine when learning—or another solution—is the appropriate response.
• Experience establishing meaningful measures of effectiveness and using data, feedback, and business results to improve learning investments.
• Strong strategic planning, communication, change leadership, and program management capabilities.
• Experience managing learning technologies, external partners, vendors and budgets.

Responsibilities

• Set and lead the enterprise Learning and Development strategy, aligning priorities and investments with ACA’s business and talent objectives
• Serve as a trusted advisor to senior leaders, diagnosing performance and capability needs and translating business challenges into practical, scalable solutions
• Lead, coach, and develop the Learning and Development team, establishing clear priorities, capabilities, and standards for the function
• Provide strategic oversight for leadership development, associate learning, onboarding, curriculum and content development, and other enterprise learning initiatives
• Build an approach to measurement that evaluates learning effectiveness, behavior change, and business impact, and use insights to continuously improve solutions
• Establish and manage the L&D operating model, including priorities, resources, technology, external partners, vendors, and budget
• Partner across Human Resources and the business on talent development, performance, engagement, organizational effectiveness, and change initiatives
• Identify opportunities to modernize learning practices, tools, and experiences to improve accessibility, scalability, and impact

Skills

Learning leadership

Executive presence

Strategic planning

Stakeholder management

Performance diagnostics

Program evaluation

Change management

Budget management

Vendor management

Job description

American Credit Acceptance is seeking a Head of Learning and Development to set the vision and strategy for learning across the organization and partner with senior leaders to translate business priorities into scalable programs.

You will lead a high‑performing L&D team, oversee leadership development, onboarding, curriculum, and measurement of impact, while modernizing tools and processes to improve accessibility and business results.