Learning & Development Specialist

American Credit Acceptance, LLC; Spartanburg (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Tuition reimbursement

Modern learning technologies

Exposure to leaders and teams across/

Impactful development programs

Volunteer time (4 hours)

Job summary

American Credit Acceptance, LLC is seeking a Learning & Development Specialist to design, develop, and deliver practical learning resources across instructor-led, virtual, and digital formats. You will partner with SMEs and leaders to create engaging materials and ensure easy access to learning across ACA.

In this hands-on onsite role in Spartanburg, SC, you will facilitate trainings, update existing materials, and support learning programs and technology, including LMS dashboards and reporting.

Qualifications

• 2+ years of experience in learning and development, instructional design, corporate training, facilitation, or a closely related learning role.

Responsibilities

• Design and develop learning resources across instructor-led, virtual, blended, and digital formats.
• Create learner-friendly materials such as presentations, job aids, facilitator guides, participant materials, eLearning modules, toolkits, and activities.
• Turn business, compliance, process, or professional skills into practical learning content.
• Apply adult learning, instructional design, and visual design principles to create engaging and useful materials.
• Source or create visuals, graphics, and examples that support the learner experience.
• Maintain and update existing learning materials to ensure they remain accurate, relevant, and easy to use.
• Facilitate training sessions, workshops, onboarding experiences, and skill-building programs.
• Create a welcoming and engaging learning environment for associates at different experience levels.
• Adapt facilitation techniques to meet the needs of the audience and learning objectives.
• Support virtual, classroom, and hybrid delivery as needed.
• Gather participant feedback and use it to improve future learning experiences.
• Build and maintain courses, curricula, assignments, and learning paths in ACA's LMS.
• Support the delivery, tracking, and maintenance of learning programs through learning technology.
• Track learning activity, completion, participation, and feedback.
• Create or support basic dashboards, reports, and summaries to help the team understand learning activity and program effectiveness.

Skills

Learning & Development

Instructional Design

Facilitation

Communication

Project Management

Tools

LMS (Learning Management System)

Cornerstone OnDemand

Articulate Storyline

Rise

Canva

Microsoft Office

Job description

Description

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Help bring learning to life at ACA.

American Credit Acceptance is seeking a Learning & Development Specialist who enjoys creating practical learning resources, facilitating engaging training experiences, and helping associates and leaders grow.

This is a hands-on, highly collaborative onsite role where you will partner with the Learning & Development team, SMEs, leaders, and other stakeholders to design, deliver, coordinate, and improve learning experiences across ACA. You will help make learning clear, useful, and easy to access while supporting programs that strengthen associate performance and development.

What You'll Get to Do

Design and develop engaging learning materials

• Design and develop learning resources across instructor-led, virtual, blended, and digital formats.


• Create clear, learner-friendly materials such as presentations, job aids, facilitator guides, participant materials, eLearning modules, toolkits, and activities.


• Turn business, compliance, process, or professional skills into practical learning content.


• Apply adult learning, instructional design, and visual design principles to create engaging and useful materials.


• Source or create visuals, graphics, and examples that support the learner experience.


• Maintain and update existing learning materials to ensure they remain accurate, relevant, and easy to use.

Facilitate learning experiences

• Facilitate training sessions, workshops, onboarding experiences, and skill-building programs.


• Create a welcoming and engaging learning environment for associates at different experience levels.


• Adapt facilitation techniques to meet the needs of the audience and learning objectives.


• Support virtual, classroom, and hybrid delivery as needed.


• Gather participant feedback and use it to improve future learning experiences.

Support learning programs and execution

• Support the planning and coordination of learning programs, sessions, communications, materials, and follow-up activities.


• Help manage timelines, rosters, logistics, participant communications, and program details.


• Partner with SMEs, leaders, facilitators, vendors, and L&D team members to support smooth program delivery.


• Prepare learning materials, presentation decks, resources, and participant tools.


• Help ensure learners have a positive experience before, during, and after learning events.

Help power learning through technology

• Build and maintain courses, curricula, assignments, and learning paths in ACA's LMS.


• Support the delivery, tracking, and maintenance of learning programs through learning technology.


• Maintain system accuracy and support a strong learner experience.


• Track learning activity, completion, participation, and feedback.


• Create or support basic dashboards, reports, and summaries to help the team understand learning activity and program effectiveness.

Partner and improve

• Partner with L&D team members, SMEs, HR partners, leaders, and stakeholders to understand learning needs and support solutions.


• Ask thoughtful questions to clarify goals, audience needs, timelines, and desired outcomes.


• Communicate clearly about deliverables, timelines, risks, and next steps.


• Use feedback, data, and stakeholder input to improve materials, sessions, and program execution.


• Contribute to team templates, documentation, processes, and best practices.


• Stay current on L&D trends, learning tools, facilitation practices, AI-enabled tools, and regulatory requirements.

What We're Looking For

• 2+ years of experience in learning and development, instructional design, corporate training, facilitation, or a closely related learning role


• Experience creating learning materials such as presentations, job aids, participant guides, facilitator guides, eLearning, toolkits, or process resources.


• Experience facilitating training, workshops, meetings, onboarding, or group learning experiences.


• Strong written and verbal communication skills.


• Strong organization, attention to detail, and follow-through.


• Ability to manage multiple priorities and meet deadlines.


• Ability to simplify information and make it clear for different audiences.


• Comfort partnering with SMEs, leaders, HR partners, and cross-functional stakeholders.


• Experience supporting or using a Learning Management System or similar learning technology.


• Proficiency with Microsoft Office tools.


• Ability to work independently while contributing to a collaborative, team-oriented environment.

Preferred Experience

• Cornerstone OnDemand.


• Articulate Storyline, Rise, Canva, or similar design and development tools.


• Finance and/or auto lending experience.


• Experience supporting onboarding, compliance, professional skills, or leadership development programs.


• Experience creating instructional videos, multimedia learning assets, or visual learning materials.


• Experience with dashboards, reporting tools, AI productivity tools, or learning analytics.

Why ACA

At ACA, we believe investing in our people drives our success. When you join our team, you will work in a collaborative environment where learning professionals can help shape how development happens across the organization.

We support professional growth through:

• Tuition reimbursement.


• Opportunities to work with modern learning technologies.


• Exposure to leaders and teams across the business.


• The chance to build and support programs that directly impact associate and leader development.


• Ability to invest back to the community with 4 paid hours of volunteer time.

This is a full-time onsite role in Spartanburg, SC.

American Credit Acceptance does not provide employment sponsorship for this position.

EEO Statement

ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

California Privacy Notice

As an employer of California residents, we are dedicated to protecting your privacy rights. Any personal information you provide during the application process will be used solely for permitted internal purposes and will be handled in accordance with applicable privacy laws. By applying to this position, you consent to the collection, use, and disclosure of your personal information as described in ourEmployee Privacy Notice.