Head of Employee Relations & HR Operations

American Credit Acceptance, LLC; Spartanburg (SC); On-site; USD 180,000 - 240,000; Full time

Job summary

American Credit Acceptance, LLC is seeking a Head of Employee Relations to lead our employee relations, HR operations, total rewards, and associate engagement functions. You will serve as a trusted advisor to senior leaders on complex people matters while building a high-performing team that supports our associates and business leaders across the company.

In this role, you will set strategy, strengthen processes, manage risk, and drive continuous improvement through people, technology, AI, and

Qualifications

• Significant experience in employee relations, HR operations, HR business partnership, total rewards, or a related HR leadership role.
• Ability to advise senior leaders on complex and sensitive people issues with sound judgment, discretion, and balance.
• Experience leading and developing HR teams.
• Strong knowledge of employment practices, progressive discipline, leave management, accommodations, immigration processes, compensation, benefits, and HR operations.
• Continuous improvement mindset with experience identifying and implementing improvements through people, processes, technology, automation, and AI.
• Ability to navigate ambiguity, manage competing priorities, and provide practical guidance in a fast paced environment.
• Strong communication, problem solving, coaching, and relationship building skills.
• Proven ability to improve processes, drive consistency, and influence across functions and levels.
• Experience supporting associate engagement, company events, internal communications, or community involvement initiatives.
• Experience using technology, automation, AI, or data driven tools to improve HR operations and associate experience.
• Experience supporting multi-site or large scale operations is preferred.

Responsibilities

• Lead and develop a team responsible for employee relations, HR operations, HR business partner support, total rewards, leave management, immigration, company events, communications, community involvement, and related people processes.
• Serve as a trusted advisor to senior leaders on sensitive and complex people matters, including associate relations concerns, performance issues, progressive discipline, organizational changes, and policy interpretation.
• Oversee employee relations strategy and ensure matters are handled consistently, thoughtfully, and in alignment with company values, policies, and applicable employment laws.
• Manage HR operations processes, systems, workflows, and service delivery to ensure efficient and reliable support for associates and leaders.
• Provide leadership over total rewards, including compensation and benefits strategy, governance, communication, and administration.
• Oversee leave management, accommodations, immigration related processes, and other associate support programs.
• Lead and support company events, internal communications, and community involvement initiatives that strengthen associate engagement, connection, and ACA’s culture.
• Bring a continuous improvement mindset to HR practices by identifying opportunities to improve outcomes through people, processes, technology, automation, and AI.
• Partner with legal, compliance, senior leadership, and HR team members to manage risk and support effective decision making.
• Develop, coach, and support HR leaders and team members to build capability, accountability, and strong business partnership.
• Identify opportunities to improve HR processes, leader tools, associate experience, and operational effectiveness.
• Use data, insights, and trends to inform recommendations, identify risks, and support proactive people strategies.

Skills

Employee relations

HR operations

HR business partnering

Total rewards

Associate engagement

Leadership development

Policy interpretation

Continuous improvement

AI in HR

Judgment

Change management

Communication

Problem solving

Coaching

Relationship building

Process optimization

Data-driven HR

Multi-site operations

Job description

American Credit Acceptance, LLC is seeking a Head of Employee Relations to lead our employee relations, HR operations, total rewards, and associate engagement functions. You will serve as a trusted advisor to senior leaders on complex people matters while building a high-performing team that supports our associates and business leaders across the company.

In this role, you will set strategy, strengthen processes, manage risk, and drive continuous improvement through people, technology, AI, and