Head of Infra Support Engineering (GPU/AI)

Coreweave; Sunnyvale (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

CoreWeave in Sunnyvale, CA seeks a Manager of Technical Support Engineering to lead the CX Infrastructure Support team, overseeing hardware monitoring and incident escalations while building a scalable Bare Metal support model across client environments.

You will mentor engineers, collaborate with product and engineering, manage escalations, and drive process improvements to ensure reliable, high-performance infrastructure for AI workloads.

Qualifications

• Experience leading teams responsible for infrastructure support, data center operations, or physical compute environments.
• Hands-on Linux system administration and command-line tools.
• Experience with ticket-based workflows (Jira, Zendesk) in high-urgency environments.
• Understanding of GPU infrastructure and HPC environments.
• Proven incident and escalation management with ownership of production-impacting issues.
• Travel up to 30% annually.
• Strong scheduling and team logistics in 24/7 or hybrid models.
• Ability to interpret metrics (MTTR, SLOs) to drive improvements.
• Track record improving infrastructure reliability and accountability.

Responsibilities

• Lead daily support operations, triage incidents, and drive escalations.
• Oversee a team of Systems Operations Engineers and build Bare Metal support.
• Maintain and optimize physical infrastructure across client environments.
• Develop and lead a dedicated Infrastructure Support team.
• Oversee incident resolution and collaboration with internal teams.
• Improve support processes to reduce downtime and meet client expectations.
• Work with product, infrastructure, and other teams to ensure seamless delivery of resources.
• Manage client communications during escalations and resolutions.
• Mentor teammates to grow expertise in critical infrastructure.
• Ensure scalability of operations as the company grows.

Skills

Leadership

Infrastructure management

Linux administration

Incident escalation

Jira

Zendesk

GPU hardware

Data center operations

24/7 support

Escalation handling

Tools

Jira

Zendesk

Linux

Job description

CoreWeave in Sunnyvale, CA seeks a Manager of Technical Support Engineering to lead the CX Infrastructure Support team, overseeing hardware monitoring and incident escalations while building a scalable Bare Metal support model across client environments.

You will mentor engineers, collaborate with product and engineering, manage escalations, and drive process improvements to ensure reliable, high-performance infrastructure for AI workloads.