Bare-Metal GPU Support Engineer for Data Center Ops

Coreweave; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision fully covered

Life insurance and disability coverage

401(k) with employer match

Tuition reimbursement

Mental wellness benefits

Paid parental leave

Flexible paid time off

Casual, innovation-focused culture

Job summary

CoreWeave seeks a customer-facing technical support engineer to maintain reliability and performance of large bare-metal GPU fleets powering AI workloads across data centers. You will engage with customers, diagnose issues across firmware, drivers, and hardware, and influence product direction through field feedback.

You will troubleshoot, automate workflows with Python/Bash/Ansible, and collaborate with networking, hardware, and software teams to reduce recurring problems.

Qualifications

• Hands-on experience in data centers, GPU clusters, large-scale server deployments, system administration, or hardware troubleshooting.

Responsibilities

• Deliver high-level technical support for customers running on bare-metal GPU cloud infrastructure, diagnosing and triaging reported issues and high-priority incidents across firmware, drivers, and hardware layers.
• Develop a deep understanding of customer workloads and use cases to provide tailored troubleshooting and guidance.
• Coordinate remote troubleshooting and physical hardware interventions with on-site data center technicians.
• Create and maintain internal documentation, including troubleshooting guides, best-practice articles, and knowledge-base entries.
• Participate in an on-call rotation to support production GPU clusters and ensure operational reliability.
• Build automation and scripts (Python, Bash, Ansible, or similar) to streamline repetitive support workflows.
• Partner with networking, hardware, and software engineering teams to resolve complex issues and feed recurring problems back into product improvements.

Skills

Data center experience

Linux CLI

Networking fundamentals

Troubleshooting

Tools

Python

Bash

Ansible

Confluence

Job description

CoreWeave seeks a customer-facing technical support engineer to maintain reliability and performance of large bare-metal GPU fleets powering AI workloads across data centers. You will engage with customers, diagnose issues across firmware, drivers, and hardware, and influence product direction through field feedback.

You will troubleshoot, automate workflows with Python/Bash/Ansible, and collaborate with networking, hardware, and software teams to reduce recurring problems.