Head of Implementations & Ops (On-site, Equity)

Jack; New York (NY); On-site; USD 135,000 - 165,000; Full time

Benefits offered by this job

Relocation considered

Travel covered

Competitive equity

Job summary

Jack is hiring a founding Head of Operations to own every school district rollout from contract to live deployment in Downtown Brooklyn, NY. You will manage manifests, room mapping, roster syncs with the SIS, staff training schedules, and deliver a self-install kit for schools.

This role requires frequent on-site work with district staff and travel to Long Island and conferences as needed. The candidate will coordinate internal ops across deliveries, procurement, inventory, vendors, and daily

Qualifications

• 1–5 years in operations, implementation, deployment, field operations, program management or logistics.
• Has run physical logistics or customer implementations end to end and is comfortable with dashboards, CSV files, system syncs and device setup.
• Strong problem solver who breaks down ambiguous problems and holds a room of skeptical teachers.
• Humble, accountable, and uses AI critically to improve systems.

Responsibilities

• Own every implementation from signed purchase order to a school building running on the product: shipping manifests, room mapping, roster syncs with the student information system, training schedules, and a self-install kit clear enough for a school team to set up on their own.
• Spend a lot of time in school buildings with technology directors, custodians and principals, and make each launch feel easy
• Run internal operations between launches: deliveries, procurement, inventory, vendors and tools, and the daily dashboard the whole company reviews each morning
• Turn repeated problems into playbooks and automate what should not need a human, using Claude Code or any tool that works

Skills

Operations experience

End-to-end implementations

Problem solving

AI-aware

Job description

Jack is hiring a founding Head of Operations to own every school district rollout from contract to live deployment in Downtown Brooklyn, NY. You will manage manifests, room mapping, roster syncs with the SIS, staff training schedules, and deliver a self-install kit for schools.

This role requires frequent on-site work with district staff and travel to Long Island and conferences as needed. The candidate will coordinate internal ops across deliveries, procurement, inventory, vendors, and daily