Head of Operations

Raydar; New York (NY); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Raydar in Brooklyn, NY is hiring to lead school-wide deployments of a safety and attendance platform. You will own end-to-end implementation from PO signing to a live building, including roster syncs, ID production, training, and site readiness.

You will operate primarily on-site in schools, building processes, and automating repetitive steps. Expect heavy travel to districts and a hands-on, in-person role that shapes rollout patterns and customer experience.

Qualifications

• 1 to 5 years of experience in operations, implementation, deployment or BizOps.
• Proven ability to run complex, multi-part rollouts involving hardware logistics, data syncs and training.
• A builder's mindset: fix patterns behind repeated problems, not just the surface issue.
• Comfort with spreadsheets, CSV data and inventory and logistics tools; appetite for AI automation.
• Willingness to work in person 5 days a week and travel to schools regularly; authorized to work in the US without sponsorship.

Responsibilities

• Own every school implementation from signed PO to a running building, including roster syncs and ID production.
• Create a self-install kit so a school's team can mount readers without extensive help.
• Engage in person with district staff to ensure a smooth customer experience in schools.
• Manage internal ops between launches: deliveries, procurement, inventory, vendors and tools.
• Maintain one company-wide dashboard tracking shipments, delays and daily plan updates.
• Document playbooks and automate repeat tasks using Claude Code or similar tools.

Skills

Operations

Implementation

Deployment

BizOps

Automation

Tools

Claude Code

SIS

eSchool

CSV tools

Job description

Our client is a K-12 school safety and attendance platform. Students tap their ID for attendance, tardies and hall passes, giving everyone from security staff to district offices real-time visibility into where every student is. The product is already live in 100+ districts, has raised $2M, and is run by a small, in-person team in Downtown Brooklyn.

The role

This is the role where the company either works or doesn't. Implementation today is a massive operation held together by two people. You will take it over, build the machine, and get the platform live in the country's biggest districts without breaking, including the summer rush when hundreds of new schools onboard at once.

What you'll do

• Get schools live: own every implementation from signed PO to a building running on the platform, including shipping manifests, room mapping, roster syncs with the SIS, training schedules and ID card production.
• Create a self-install kit so clear that a school's own team can mount readers without a single confused phone call. Run a lot of it personally at first.
• Obsess over the customer experience, mostly in person in school buildings: know the technology director, the head custodian, and which principal answers texts.
• Run the company's internal operations between launches: deliveries, procurement, inventory, vendors and the tool stack.
• Own one dashboard the whole company reviews every morning (what shipped, what's late, which schools need a touch, and whether the team is on pace) and call the plan of the day.
• Turn tribal knowledge into playbooks a new hire can run, and automate what shouldn't need a human using Claude Code or whatever tool does the job.

What we're looking for

• 1 to 5 years of experience in operations, implementation, deployment or BizOps.
• Proven ability to run complex, multi-part rollouts involving hardware logistics, data syncs and training.
• A builder's mindset: you fix the pattern behind repeated problems instead of just the problem.
• Comfort with spreadsheets, CSV data and inventory and logistics tools, and an appetite for automating with AI.
• Willingness to work in person 5 days a week (Monday to Friday, 7am to 7pm) and travel to schools 3 to 4 times a month and US conferences 1 to 2 times a month.
• Authorized to work in the US without visa sponsorship (US citizens and Green Card holders).

Tech stack: Claude Code, student information systems (SIS), eSchool, spreadsheets and CSV, inventory and logistics management tools.

Compensation and benefits

• Relocation available for an exceptional candidate

Location and work model

• Downtown Brooklyn, NY
• On-site, 5 days a week
• Travel to schools 3 to 4 times a month and US conferences 1 to 2 times a month