Head of Implementation & Delivery Excellence

Silicon Valley Search Group; New York (NY); On-site; USD 180,000 - 260,000; Full time

Job summary

Silicon Valley Search Group is seeking a Head of Implementation to build and scale our customer delivery function in New York. This player-coach role will lead the implementation strategy while remaining hands-on with complex deployments and key accounts.

You will define how the platform is delivered, partner with Product, Engineering, and Operations, and create the systems, processes, and team needed to support rapid growth.

Responsibilities

• Own the Implementation Function by building and scaling the team, defining structure and performance expectations.
• Lead strategic implementations with hands-on oversight of complex customer deployments and end-to-end onboarding.
• Build scalable processes with repeatable playbooks, improved tooling, and better data visibility across the organization.
• Act as a functional expert translating business requirements into platform configurations that align with client workflows.
• Partner cross-functionally with Product and Engineering to surface insights and influence product direction.
• Drive delivery performance by tracking metrics, identifying bottlenecks, and implementing speed and quality improvements.

Job description

Silicon Valley Search Group is seeking a Head of Implementation to build and scale our customer delivery function in New York. This player-coach role will lead the implementation strategy while remaining hands-on with complex deployments and key accounts.

You will define how the platform is delivered, partner with Product, Engineering, and Operations, and create the systems, processes, and team needed to support rapid growth.