Head of Housekeeping & Guest Experience

Sonesta Hotels International Corporation; Chicago (IL); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Health Savings Account with Company Sh

401(k) Retirement Plan with Company M

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Company Paid Short Term and Long-Term

Various Employee Perks and Discounts

Hospital Indemnity

Critical Illness Insurance

Accident Insurance

Job summary

Sonesta International Hotels in Chicago is seeking a seasoned Housekeeping Director to lead all housekeeping and laundry operations, driving cleanliness, guest satisfaction, and team performance across the property.

You will oversee guest rooms, public areas, laundry, linen management, and back-of-house spaces, partnering with Front Office and Engineering to ensure flawless hotel readiness and service excellence.

Qualifications

• 5+ years of progressive housekeeping, hotel operations, or hospitality leadership experience preferred.
• Experience as Housekeeping Director, Executive Housekeeper, Rooms Division, or hotel operations leadership preferred.
• Strong knowledge of housekeeping operations, laundry operations, room inspection standards, inventory management, labor management, and hospitality service standards.
• Experience managing housekeeping budgets, operational forecasting, staffing plans, productivity metrics, and vendor relationships.
• Knowledge of sanitation standards, OSHA regulations, chemical handling procedures, and hotel safety requirements preferred.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Experience using hotel operational systems and reporting tools preferred.
• Flexible availability including mornings, evenings, weekends, holidays, and on-call support as needed.
• A passion for hospitality, leadership, teamwork, operational excellence, and creating exceptional guest experiences.

Responsibilities

• Lead all housekeeping and laundry operations across guest rooms, suites, public areas, back-of-house spaces, and hotel facilities.
• Recruit, train, coach, schedule, and develop housekeeping and laundry teams to support operational excellence and exceptional guest experiences.
• Ensure hotel cleanliness, presentation, sanitation, and brand standards are consistently maintained across all areas of the property.
• Monitor guest satisfaction, cleanliness scores, online reviews, room inspections, and service recovery opportunities to drive continuous improvement.
• Partner closely with Front Office, Engineering, Operations, and hotel leadership teams to support seamless hotel operations and guest readiness.
• Oversee room inspection programs, housekeeping productivity, labor management, inventory control, linen management, and departmental budgets.
• Manage housekeeping supplies, equipment, vendor relationships, purchasing, and operational expenses to support efficiency and profitability.
• Ensure compliance with hotel operational procedures, sanitation standards, OSHA regulations, chemical handling guidelines, and safety policies.
• Support VIP arrivals, group business, special projects, deep cleaning initiatives, and hotel renovation or transition activities as needed.
• Maintain cleanliness and operational readiness across housekeeping closets, laundry areas, storage spaces, and employee work areas.
• Analyze operational KPIs, productivity reports, labor metrics, and housekeeping performance data to identify opportunities for improvement.
• Help foster a collaborative, energetic, and guest-focused culture aligned with Sonesta's People People philosophy.
• Any other duties as assigned.

Skills

Housekeeping leadership

Hotel operations

Budget management

Staff development

Guest satisfaction

Quality standards

Safety compliance

Vendor relations

Operational reporting

Multi-tasking

Job description

Sonesta International Hotels in Chicago is seeking a seasoned Housekeeping Director to lead all housekeeping and laundry operations, driving cleanliness, guest satisfaction, and team performance across the property.

You will oversee guest rooms, public areas, laundry, linen management, and back-of-house spaces, partnering with Front Office and Engineering to ensure flawless hotel readiness and service excellence.