Head of Housekeeping & Guest Experience

The Westin La Paloma Resort & Spa; Tucson (AZ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision

Disability & life insurance

Employee Assistance Program

Supplemental benefits

401(k) with match

Employee discounts

Paid vacation & sick time

Job summary

The Westin La Paloma Resort and Spa in Tucson, AZ, seeks a Director of Housekeeping to oversee guest rooms, laundry, public spaces, and storage while maintaining the highest cleanliness, safety, and efficiency standards.

You will lead and develop the housekeeping team, manage staffing and annual budget, and collaborate with leadership to deliver exceptional guest experiences while controlling costs.

Qualifications

• Minimum 2 years’ experience as an Assistant Executive Housekeeper.
• At least 2 years’ supervisory experience in housekeeping.
• Experience developing and managing budgets and controlling labor costs.

Responsibilities

• Lead and supervise housekeeping and laundry staff, including hiring, training, evaluating, and developing team members.
• Schedule staff in alignment with labor standards and forecasted occupancy levels.
• Partner with the General Manager on the annual departmental budget and monitor performance.
• Enforce policies, procedures, and safety standards across all housekeeping operations.
• Maintain consistent room quality and cleanliness throughout guest rooms, public areas, restrooms, laundry, and storage spaces.
• Report accurate room status to the front office to ensure smooth operations.
• Oversee guest lost-and-found procedures, ensuring security and proper documentation.
• Establish systems for security of on-loan equipment.
• Monitor and control productivity and labor costs to achieve budgetary goals.
• Implement and maintain cost control systems for staffing, linen, and cleaning supplies.
• Conduct inventories of linen, supplies, and equipment; order and receive items to maintain adequate levels.
• Ensure services are delivered to exceed guest expectations and enhance overall guest relations.
• Support other operational priorities as assigned by leadership.
• Other duties as assigned.

Skills

Leadership & supervision

Budgeting & cost control

Organization & time-management

Housekeeping knowledge & safety

Cross-department collaboration

Guest experience focus

Education

Bachelor’s degree in business or hospitality

Job description

The Westin La Paloma Resort and Spa in Tucson, AZ, seeks a Director of Housekeeping to oversee guest rooms, laundry, public spaces, and storage while maintaining the highest cleanliness, safety, and efficiency standards.

You will lead and develop the housekeeping team, manage staffing and annual budget, and collaborate with leadership to deliver exceptional guest experiences while controlling costs.