Head of Housekeeping & Guest Experience

Hilton; Tucson (AZ); On-site; USD 42,000 - 66,000; Full time

Job summary

Hilton in Tucson, AZ is seeking a Housekeeping Manager to oversee daily housekeeping operations across guest rooms, public areas and back-of-house spaces, ensuring cleanliness, sanitation and presentation. The role includes supervising and training staff, scheduling, inventory control, inspections, and liaison with Guest Services and Engineering to maintain service quality and regulatory compliance.

The position requires coordinating with departments to ensure guest satisfaction, maintaining

Qualifications

• Must have experience in supervising housekeeping teams and delivering service standards.

Responsibilities

• Assists in hiring, training and career development of all housekeeping employees; assists with performance evaluations and communicating performance standards to employees.
• Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas.
• Assists in scheduling staff according to standards and forecasted occupancy; assigns daily work tasks to employees.
• Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.
• Ensures the completion of the Housekeepers Report and communicates clean and available rooms to the Guest Services Department.
• Documents and communicates maintenance requests to the Engineering Department to ensure hotel service quality standards are met.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Displays a professional image at all times through appearance and dress.
• Follows company philosophies, policies and procedures and is able to effectively communicate them to subordinates.
• Conducts training classes regarding safety, security, department procedures and service guidelines.
• Fulfills Manager on Duty shifts.
• Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.
• Note: Other duties as assigned by supervisor or management

Job description

Hilton in Tucson, AZ is seeking a Housekeeping Manager to oversee daily housekeeping operations across guest rooms, public areas and back-of-house spaces, ensuring cleanliness, sanitation and presentation. The role includes supervising and training staff, scheduling, inventory control, inspections, and liaison with Guest Services and Engineering to maintain service quality and regulatory compliance.

The position requires coordinating with departments to ensure guest satisfaction, maintaining