Director of Housekeeping

Marriott Internationa; Tucson (AZ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision (HSA)

Company-paid disability & life insure.

401(k) with match

Employee Assistance Program

Job summary

HM Alpha Hotels & Resorts is seeking a Director of Housekeeping at Westin La Paloma Resort and Spa in Arizona. This role leads housekeeping and laundry operations, drives guest satisfaction, and oversees budgeting and cost control.

You will manage staffing, training, safety, and inventory to ensure exceptional cleanliness and efficiency. The position requires at least 2 years in a supervisory housekeeping role, a preferred Bachelor's degree, and a track record of bold leadership and financial

Qualifications

• Minimum of 2 years' experience as an Assistant Executive Housekeeper.
• At least 2 years' supervisory experience in housekeeping.
• Experience managing budgets, labor costs, and inventories.
• Background check required prior to employment.

Responsibilities

• Lead and supervise housekeeping and laundry staff.
• Schedule staff in line with labor standards and occupancy.
• Partner with GM on the annual department budget and performance.
• Enforce policies, procedures, and safety standards.
• Maintain consistent room quality and cleanliness.
• Report room status to the front office for smooth ops.
• Oversee lost-and-found procedures and security of items.
• Establish systems for on-loan equipment security.
• Monitor productivity and labor costs to meet budget.
• Conduct inventories and manage supplies and equipment.

Skills

Leadership

Budgeting

Scheduling

Communication

Hospitality ops

Education

Bachelor's degree preferred

Equivalent education & experience

Job description

The Director of Housekeeping oversees all aspects of the Housekeeping Department, ensuring exceptional guest service and satisfaction. This role manages guest rooms, laundry operations, public spaces, departmental storage, and work areas while upholding the highest standards of cleanliness, safety, and efficiency. The position directly impacts guest experiences, operational excellence, and financial performance.

HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE

• Lead and supervise housekeeping and laundry staff, including hiring, training, evaluating, and developing team members.
• Schedule staff in alignment with labor standards and forecasted occupancy levels.
• Partner with the General Manager on the annual departmental budget and monitor performance against plan.
• Enforce policies, procedures, and safety standards across all housekeeping operations.
• Maintain consistent room quality and cleanliness throughout guest rooms, public areas, restrooms, laundry, and storage spaces.
• Report accurate room status to the front office to ensure smooth operations.
• Oversee guest lost-and-found procedures, ensuring security and proper documentation.
• Establish systems for security of on-loan equipment.
• Monitor and control productivity and labor costs to achieve budgetary goals.
• Implement and maintain cost control systems for staffing, linen, and cleaning supplies.
• Conduct inventories of linen, supplies, and equipment; order and receive items to maintain adequate levels.
• Ensure services are delivered to exceed guest expectations and enhance overall guest relations.
• Support other operational priorities as assigned by leadership.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Proven leadership and supervisory skills with the ability to build and sustain high-performing teams.
• Strong financial acumen, including experience with budgeting and cost control.
• Excellent organizational and time-management skills in a high-volume environment.
• Strong knowledge of housekeeping operations, safety standards, and hospitality best practices.
• Ability to collaborate across departments and communicate clearly at all levels.
• Commitment to delivering exceptional guest experiences while driving efficiency.

PROFESSIONAL EXPERIENCE

• Minimum of 2 years' experience as an Assistant Executive Housekeeper.
• At least 2 years' supervisory experience in housekeeping within a commercial environment.
• Demonstrated ability to manage staff scheduling, performance management, and departmental operations.
• Experience developing and managing budgets, controlling labor costs, and monitoring inventory.

ACADEMIC BACKGROUND

• Bachelor's degree in business, hospitality management, or a related field preferred.
• Equivalent combination of education and experience will be considered.
• Ongoing professional development in leadership, operations, and hospitality service standards is a plus.
• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• 401(k) with match

Position Requirements

Successful completion of a background check is required prior to employment.

Location Westin La Paloma Resort and Spa 263

Full-Time/Part-Time Full-Time

Shift -not applicable-

EOE Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

This position is currently accepting applications.