Head of Housekeeping & Guest Experience

MasterCorp, Inc.; Florida; On-site; USD 95,000 - 130,000; Full time

Job summary

MasterCorp, Inc. is seeking a Director of Housekeeping to oversee resort-site housekeeping operations within the assigned division. The role drives leadership, accountability, and development of associates while ensuring targets meet quality, timeliness, and budget objectives.

The DOH builds professional relationships with resort management, vendors, and service providers, maintaining communication and a spirit of partnership across site, regional, and corporate teams.

Qualifications

• Five+ years of progressive responsibility in housekeeping operations, with mega site experience.
• Associates Degree or equivalent combo of education and experience.
• Demonstrated ability to drive performance and key field metrics.
• Strong leadership with ability to train and develop talent.
• Excellent written and verbal communication; client-facing skills.
• English proficiency; bilingual Spanish a plus; proficient computer skills.

Responsibilities

• Monitor KPIs: Quality, Timeliness and Budget; drive site management to achieve targets.
• Oversee recruitment strategy and staffing levels with HR partners.
• Oversee onboarding, training, and retention programs for team members; ensure processes are followed.
• Interview, select, onboard, and train site personnel including Executive Housekeepers.
• Manage performance of management team; coach, develop, and discipline as needed.
• Maintain safe working environment through safety practices and meetings.
• Coordinate transportation strategy and vehicle safety across site assets.
• Communicate company objectives to management and maintain strong site relationships.
• Foster customer-first culture and professional behavior with clients and guests.

Skills

Communicates Effectively

Develops Talent

Financial Acumen

Plans and Aligns

Organizational Savvy

Customer Focus

Drives Results

Education

Associates Degree

Tools

Microsoft Outlook

Microsoft Word

PowerPoint

Excel

Job description

MasterCorp, Inc. is seeking a Director of Housekeeping to oversee resort-site housekeeping operations within the assigned division. The role drives leadership, accountability, and development of associates while ensuring targets meet quality, timeliness, and budget objectives.

The DOH builds professional relationships with resort management, vendors, and service providers, maintaining communication and a spirit of partnership across site, regional, and corporate teams.