Director of Housekeeping

MasterCorp, Inc.; Wisconsin Dells (WI); On-site; USD 70,000 - 110,000; Full time

Job summary

MasterCorp, Inc. seeks a seasoned Director of Housekeeping to oversee resort sites within the assigned division, providing leadership, accountability and development of associates while ensuring quality, timeliness and budget adherence.

The DOH will cultivate professional relationships with resort management, vendors and service providers to support MasterCorp’s operations and uphold a high standard of communication and partnership.

Qualifications

• Minimum five years of progressive responsibility in housekeeping operations with mega-site responsibility.
• Associate’s Degree or equivalent combination of education and experience.
• Proven track record of driving strong performance and key field operations metrics.
• Outstanding leadership skills and ability to develop talent.
• Strong writing, verbal presentation, and client-facing skills.
• Fluent written and verbal English; bi-lingual Spanish a plus.
• Proficiency with Microsoft Outlook, Word, PowerPoint, and Excel.

Responsibilities

• Monitor KPIs for Quality, Timeliness and Budget and guide site management to achieve targets.
• Develop and implement active recruiting strategies to maintain staffing levels.
• Oversee onboarding, training and retention programs in collaboration with EH and AEH.
• Interview, select, onboard and train Executive Housekeepers and staff.
• Manage performance of the management team including coaching and disciplinary actions.
• Maintain a safe working environment through safety committees, training and best practices.
• Oversee transportation strategy and vehicle safety protocols for the site.
• Communicate company objectives to management through regular meetings.
• Foster professional relationships with resort management and key staff; ensure clear communication.
• Demonstrate customer-first culture in dealings with MasterCorp clients, owners and guests.
• Be willing to perform duties of Executive Housekeeper as needed.

Skills

Communicates Effectively

Develops Talent

Financial Acumen

Plans and Aligns

Organizational Savvy

Customer Focus

Drives Results

Education

Associate’s Degree or equivalent

Job description

The Director of Housekeeping (DOH) will oversee MasterCorp site/sites of resort within assigned division. The DOH is responsible for providing leadership, motivation, accountability and development of MasterCorp Associates within the assigned site and ensuring the assigned site/sites is consistently meeting quality and timeliness standards along with budget objectives.In addition, they will develop and maintain a professional and effective relationship with resort management, vendors and service providers to MasterCorp and develop and maintain a high level of communication and spirit of partnership with site management team, regional and corporate personnel.The DOH must ensure company mission statement and values are followed, always motivated by the best interests of the Company, its Associates and Customers.

• Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Develops Talent – Develops people to meet both their career goals and the organization’s goals.
• Financial Acumen – Interprets and applies understanding of key financial indicators to make better business decisions.
• Plans and Aligns – Plans and prioritizes work to meet commitments aligned with organizational goals.
• Organizational Savvy – Maneuvers comfortably through complex policy, process, and people-related organization dynamics.
• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
• Drives Results – Consistently achieves results, even under tough circumstances.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monitor the key performance indicators of Quality, Timeliness and Budget and ensure site management team is working together to achieve targets. Holds team accountable for measurable results and develops action plans for team if key metrics aren’t being achieved.
• Ensure that the site has an active recruiting strategy in place - monitoring staffing levels at site, speaking with RD, field recruiters and HR Manager to communicate strategy and ensure staffing levels are maintained.
• Ensure there is an onboarding, training and retention strategy in place for team members; working with EH and AEH to ensure process is followed and there is correct selection, onboarding, training, and employee retention and recognition program.
• Interview, select, onboard, and oversee training of site personnel including Executive Housekeepers and Assistant Executive Housekeepers.
• Manage performance of management team, including evaluating, coaching, developing, and disciplining management members as needed.
• Ensure a safe working environment for all team members, utilizing safety committee meetings, training, and good practices are taking place.
• Ensure that a transportation strategy is in effect for the site – utilizing vehicles and drivers with efficiency, and that vehicle safety protocols and program are being followed by all site employees and other assets are maintained and in good working order.
• Consistently and effectively communicate the company objectives to management team through organized and scheduled meetings.
• Build a professional relationship with resort management and other key members of the resort staff and maintain frequent communication with resort team.
• Develop a customer first culture and display professional behavior to MasterCorp clients and client owners and guests.
• Be willing and able to perform duties of Executive Housekeeper as needed.

Qualifications and Requirements:

• Minimum five years of progressive responsibility in housekeeping operations with successful mega site responsibility.
• Associate’s Degree in a field directly related to this position or equivalent combination of education and experience.
• A proven track record of driving strong performance and key field operations metrics.
• Outstanding leadership skills.Inspiring interpersonal effectiveness to lead teams, train talent and effect change.Track record of building talent.
• Strong writing, verbal presentation, and client facing skills.
• Language Skills:Effective written and verbal English communication, bi-lingual Spanish a plus.
• Computer Skills: Proficiency with Microsoft Outlook, Word, Power Point, and Excel.

The Director of Housekeeping is not limited to the above-mentioned job description and may be requested to do additional tasks as directed by MasterCorp Management.