Head of Resort Housekeeping & Operations

Nevada Mine Properties II, Inc.; Florida; On-site; USD 90,000 - 140,000; Full time

Job summary

MasterCorp, Inc. is seeking a Director of Housekeeping to lead resort sites within the assigned division. You will drive quality, timeliness and budget adherence while developing talent and maintaining strong partnerships with resort management and vendors.

Ideal candidates bring 5+ years of progressive housekeeping leadership, a related degree, and proven ability to improve metrics. This role demands clear communication, safety oversight, and hands-on leadership when needed.

Qualifications

• Minimum five years of progressive responsibility in housekeeping operations with mega site responsibility.
• Associate’s Degree in a field directly related to this position or equivalent combination of education and experience.
• A proven track record of driving strong performance and key field operations metrics.
• Outstanding leadership skills. Inspiring interpersonal effectiveness to lead teams, train talent and effect change.
• Strong writing, verbal presentation, and client facing skills.
• Language Skills: Effective written and verbal English communication, bi-lingual Spanish a plus.
• Computer Skills: Proficiency with Microsoft Outlook, Word, Power Point, and Excel.

Responsibilities

• Monitor the key performance indicators of Quality, Timeliness and Budget and ensure site management team is working together to achieve targets.
• Ensure that the site has an active recruiting strategy in place - monitoring staffing levels at site, speaking with RD, field recruiters and HR Manager to communicate strategy and ensure staffing levels are maintained.
• Ensure there is an onboarding, training and retention strategy in place for team members; working with EH and AEH to ensure process is followed and there is correct selection, onboarding, training, and employee retention and recognition program.
• Interview, select, onboard, and oversee training of site personnel including Executive Housekeepers and Assistant Executive Housekeepers.
• Manage performance of management team, including evaluating, coaching, developing, and disciplining management members as needed.
• Ensure a safe working environment for all team members, utilizing safety committee meetings, training, and good practices are taking place.
• Ensure that a transportation strategy is in effect for the site – utilizing vehicles and drivers with efficiency, and that vehicle safety protocols and program are being followed by all site employees and other assets are maintained and in good working order.
• Consistently and effectively communicate the company objectives to management team through organized and scheduled meetings.
• Build a professional relationship with resort management and other key members of the resort staff and maintain frequent communication with resort team.
• Develop a customer first culture and display professional behavior to MasterCorp clients and client owners and guests.
• Be willing and able to perform duties of Executive Housekeeper as needed.

Skills

Leadership

Communication

Client facing

Bilingual Spanish

Financial acumen

Safety & compliance

Computer skills

Education

Associate’s Degree or related field

Tools

Microsoft Outlook

Microsoft Word

PowerPoint

Excel

Job description

MasterCorp, Inc. is seeking a Director of Housekeeping to lead resort sites within the assigned division. You will drive quality, timeliness and budget adherence while developing talent and maintaining strong partnerships with resort management and vendors.

Ideal candidates bring 5+ years of progressive housekeeping leadership, a related degree, and proven ability to improve metrics. This role demands clear communication, safety oversight, and hands-on leadership when needed.