Director of Housekeeping & Site Operations

LE001 Mastercorp, Inc.; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive Pay at All Levels

Piece Rate Pay – designed to reward效率

401(k) Retirement Plan with Company M*

Job summary

MasterCorp, Inc. is seeking a Director of Housekeeping to lead resort housekeeping operations across assigned sites. You will guide site teams, manage budgets, and uphold MasterCorp's standards of quality and guest satisfaction.

The role requires strong leadership, talent development, vendor relations, and the ability to drive results through metrics and effective communication with resort management. Experience in large-scale hotel or resort housekeeping and a proven track record of building

Qualifications

• Minimum five years of progressive responsibility in housekeeping operations with megasite responsibility.
• Associate’s Degree or equivalent combination of education and experience.
• Proven track record of driving strong performance and key field operations metrics.
• Outstanding leadership skills.
• Inspiring interpersonal effectiveness to lead teams, train talent and effect change.
• Track record of building talent.
• Strong writing, verbal presentation, and client facing skills.

Responsibilities

• Monitor KPIs for Quality, Timeliness and Budget and coordinate with site team to hit targets.
• Holds team accountable for measurable results and develops action plans if metrics aren’t met.
• Maintain active staffing strategy via collaboration with RD, field recruiters and HR Manager.
• Oversee onboarding, training and retention programs for site personnel.
• Interview, select, onboard, and oversee training of Executive Housekeepers and staff.
• Manage performance of management team, including coaching and development.
• Ensure a safe working environment with safety meetings and best practices.
• Oversee transportation strategy and vehicle safety protocols for the site.
• Communicate company objectives through scheduled management meetings.
• Develop relationships with resort management and key staff, ensuring regular updates.
• Foster a customer-first culture and professional conduct for MasterCorp clients.
• Be prepared to perform duties of Executive Housekeeper as needed.

Skills

Communicates Effectively

Develops Talent

Financial Acumen

Plans and Aligns

Organizational Savvy

Customer Focus

Drives Results

Education

Associate’s Degree or equivalent

Tools

Microsoft Office (Outlook, Word, PowerPoint, Excel)

Job description

MasterCorp, Inc. is seeking a Director of Housekeeping to lead resort housekeeping operations across assigned sites. You will guide site teams, manage budgets, and uphold MasterCorp's standards of quality and guest satisfaction.

The role requires strong leadership, talent development, vendor relations, and the ability to drive results through metrics and effective communication with resort management. Experience in large-scale hotel or resort housekeeping and a proven track record of building