Head of Housekeeping — Elevate Guest Experience & Operations

Sonesta Hotels International Corporation; Chicago (IL); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Plan with Company Me

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Parental Leave

Job summary

Sonesta International Hotels is seeking a Housekeeping Director in Chicago to lead all housekeeping and laundry operations across the property. You will drive cleanliness standards, guest satisfaction, and team performance in a fast-paced hotel environment.

The role requires strong leadership, budget management, and experience with housekeeping operations systems to ensure consistent, high-quality guest experiences.

Qualifications

• 5+ years of progressive housekeeping, hotel operations, or leadership experience.

Responsibilities

• Lead housekeeping and laundry operations across guest rooms, public areas, and back‑of‑house spaces.
• Recruit, train, coach, and develop housekeeping teams to drive operational excellence.
• Ensure cleanliness, sanitation, and brand standards across the property.

Skills

Leadership

Hospitality operations

Budget management

Team development

Quality standards

Education

Hospitality management education

Tools

Hotel operations systems

Laundry management software

Reporting tools

Job description

Sonesta International Hotels is seeking a Housekeeping Director in Chicago to lead all housekeeping and laundry operations across the property. You will drive cleanliness standards, guest satisfaction, and team performance in a fast-paced hotel environment.

The role requires strong leadership, budget management, and experience with housekeeping operations systems to ensure consistent, high-quality guest experiences.