Head of Housekeeping & Guest Experience

Sonesta Hotels International Corporation in; Chicago (IL); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Match

Paid Vacation

Disability Insurance

Employee Perks and Discounts

Job summary

Sonesta Hotels International Corporation is seeking a Housekeeping Director in Chicago to lead housekeeping and laundry operations, drive cleanliness standards, and oversee budgeting and vendor relationships. You’ll partner with Front Office, Engineering, and Operations to ensure guest readiness and exceptional service across all hotel areas.

The role requires 5+ years in housekeeping or hotel leadership, strong budgeting and forecasting, and a focus on operational excellence.

Qualifications

• 5+ years in housekeeping or hotel leadership.
• Experience with budgets and forecasting.
• Knowledge of sanitation and safety standards.

Responsibilities

• Lead housekeeping and laundry operations across guest rooms, public areas, and back-of-house spaces.
• Recruit, train, coach, and develop housekeeping teams to support operational excellence.
• Ensure cleanliness, presentation, sanitation, and brand standards are consistently maintained.

Skills

Housekeeping Leadership

Budget Management

Staff Development

Vendor Relationships

Operational Excellence

Job description

Sonesta Hotels International Corporation is seeking a Housekeeping Director in Chicago to lead housekeeping and laundry operations, drive cleanliness standards, and oversee budgeting and vendor relationships. You’ll partner with Front Office, Engineering, and Operations to ensure guest readiness and exceptional service across all hotel areas.

The role requires 5+ years in housekeeping or hotel leadership, strong budgeting and forecasting, and a focus on operational excellence.