Housekeeping Supervisor: Lead Rooms Team & Quality Service

Royal Sonesta Downtown Chicago, IL; Chicago (IL); On-site; USD 36,740 - 38,118; Full time

Benefits offered by this job

Medical and Dental Insurance

Paid Vacation and Sick Days

Paid Holidays

Pension

Legal Services

Maternity and Parental Leave

Job summary

Royal Sonesta Downtown Chicago, IL seeks a hands-on Housekeeping Supervisor to support the Housekeeping Manager in supervising the hotel's cleaning operations and laundry. You will inspect rooms, train room attendants, and ensure rooms meet brand standards for time, quality, and placement.

You’ll help schedule staff, maintain linen par levels, monitor laundry and supplies, enforce health and safety rules, and coordinate with other shifts to deliver Sonesta Service to guests.

Qualifications

• High School Diploma or equivalent with two years housekeeping experience.
• Supervisory training/experience preferred.
• Fluent English; additional languages beneficial.
• Experience with Microsoft Office preferred.
• Ability to document tasks, orders, and instructions.

Responsibilities

• Deliver Sonesta Service per G.U.E.S.T. standards and train staff.
• Recruit, develop, manage, and monitor performance with the Housekeeping Manager.
• Inspect suites and public areas for cleanliness and repair; retrain as needed.
• Assist with training and ensure staff have tools and equipment.
• Schedule and assign room cleaning to ensure coverage.
• May perform all housekeeping duties including cleaning guest suites and public spaces.
• Maintain linen and room supplies par levels with Housekeeping Manager.
• Monitor laundry supplies and equipment to ensure they are sufficient.
• Handle lost and found procedures.
• Promote teamwork and coordinate with other shifts.
• Ensure compliance with health and safety laws.
• Perform other duties as assigned.

Skills

Reading and writing fluency

Mathematical skills

Problem solving

Organizational skills

Supervisory experience

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Royal Sonesta Downtown Chicago, IL seeks a hands-on Housekeeping Supervisor to support the Housekeeping Manager in supervising the hotel's cleaning operations and laundry. You will inspect rooms, train room attendants, and ensure rooms meet brand standards for time, quality, and placement.

You’ll help schedule staff, maintain linen par levels, monitor laundry and supplies, enforce health and safety rules, and coordinate with other shifts to deliver Sonesta Service to guests.