Head of Gym Operations & Process Excellence

Crunch Fitness - Undefeated Tribe; Austin (TX); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Salaried Flexible PTO

Paid Holidays

Subsidized health insurance coverage (

Employer Paid Basic Life and AD&D

HSAVoluntary Supplemental Life

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe is seeking a Director of Gym Operations to drive operational excellence across Operations, Personal Training, and Maintenance. This leader translates strategic priorities into executable plans, coordinates pilots, and supports successful field rollout while keeping execution organized and aligned with business goals.

The role emphasizes collaboration with the COO and cross-functional partners to ensure programs are implemented smoothly, resources are allocated

Qualifications

• 5+ years of progressive experience in fitness operations, Personal Training leadership, field operations, or a related operational role.
• Hands-on experience in a gym/club environment and understanding day-to-day challenges of club leaders and PT teams.
• Experience supporting Personal Training operations, including PT sales, service delivery, trainer productivity, client retention, and member experience.
• Ability to translate strategic priorities into actionable project plans with clear owners and timelines.
• Experience coordinating pilots, implementing new programs, and supporting rollout across multiple locations.
• Strong project management and organizational skills, with the ability to manage competing priorities and follow through on commitments.
• Ability to influence and hold stakeholders accountable without direct reporting authority.
• Strong written and verbal communication skills, including experience developing SOPs, implementation guides, training resources, and leadership updates.
• Ability to interpret performance data and field feedback, identify issues, and recommend practical improvements.

Responsibilities

• Translate the COO’s strategic priorities into organized workstreams, project plans, communications, and implementation timelines.
• Partner with Operations, Personal Training, and Maintenance leadership to coordinate initiatives that improve operational consistency, team effectiveness, efficiency, and the member experience.
• Prepare status updates and decision materials that highlight progress, risks, dependencies, and next steps.
• Coordinate pilots across Operations, Personal Training, and Maintenance, including new programs, processes, systems, and service-delivery approaches.
• Define objectives, scope, participating locations, timelines, and measurable success criteria before launch.
• Ensure pilot clubs receive clear instructions, training, resources, and support.
• Track progress, gather feedback, document issues, and coordinate adjustments with leaders.
• Build rollout plans for approved initiatives across Operations, Personal Training, and Maintenance.
• Coordinate scheduling, communications, training, system readiness, and supporting materials across HQ and field teams.
• Confirm implementation readiness, track milestones, completion, and adoption, and follow up on barriers.
• Ensure field leaders understand what is changing, why it matters, what is expected, and where to find support.
• Collaborate with Finance, Procurement, HR, Marketing, and Technology to align implementation requirements.
• Create, maintain, and communicate SOPs to support operational consistency and quality.
• Translate training into clear actions and reinforce expectations with field operators and L&D.

Skills

Fitness operations

Project management

Cross-functional coordination

Communication

Leadership

Education

College degree

Job description

Crunch Fitness - Undefeated Tribe is seeking a Director of Gym Operations to drive operational excellence across Operations, Personal Training, and Maintenance. This leader translates strategic priorities into executable plans, coordinates pilots, and supports successful field rollout while keeping execution organized and aligned with business goals.

The role emphasizes collaboration with the COO and cross-functional partners to ensure programs are implemented smoothly, resources are allocated