Assistant GM, Fitness Club Leader — Growth & Ops

Crunch Fitness; Austin (TX); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Free gym membership

Health insurance

PTO

Life Insurance

Job summary

Crunch Fitness - Undefeated Tribe seeks an Assistant General Manager to join its leadership team, partnering with the Managing Partner to drive daily club operations, sales success, member satisfaction, and facility cleanliness at Crunch Fitness - Undefeated Tribe. You’ll lead a team including MSRs, Cleaning Attendants, and Kids Attendants in a fast‑paced, high‑care environment.

You will prioritize hospitality, timeliness, and policy adherence, while coaching staff to achieve performance

Qualifications

• 2 years of fitness and/or customer service‑oriented management experience preferred.
• Experience executing objectives quickly and effectively including achieving KPIs.
• Experience leading and/or supervising employees preferred.
• CPR/AED certification required (can be obtained within 30 days of hire).
• Understanding of labor control, optional staffing levels and controls overtime.
• Clear communication skills, demonstrating confidence.

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, to maintain proper staffing levels at all times.
• Monitor scorecard performance of the staff to meet or exceed expected KPI standards.
• Lead by example by delivering personal and team performance targets.
• Manage team member performance standards, with on‑going development, training, and coaching.
• Impact member retention by doing Whatever It Takes to deliver the “Wow 10‑Member Experience.”
• Assist and support to the Managing Partner in scheduling and labor management, member service resolution, and escalation of concerns.
• Lead generation and outreach efforts to impact new member sales.
• New member acquisition and member integration into all services offered.

Skills

Leadership

KPIs

Staffing

Customer Service

Education

High school diploma

Bachelor degree preferred

Job description

Crunch Fitness - Undefeated Tribe seeks an Assistant General Manager to join its leadership team, partnering with the Managing Partner to drive daily club operations, sales success, member satisfaction, and facility cleanliness at Crunch Fitness - Undefeated Tribe. You’ll lead a team including MSRs, Cleaning Attendants, and Kids Attendants in a fast‑paced, high‑care environment.

You will prioritize hospitality, timeliness, and policy adherence, while coaching staff to achieve performance