Gym Operations Lead — Member Experience

Crunch Fitness - Undefeated Tribe; Tulsa (OK); Sur place; USD 52 000 - 76 000; Plein temps

Avantages offerts par ce poste

PTO

Subsidized health insurance coverage (

Basic Life and AD&D

HSA

Short-term disability

Free gym membership

Résumé du poste

Crunch Fitness - Undefeated Tribe is seeking an Assistant General Manager to join our leadership team at the Tulsa club. You will assist the managing partner with daily operations, drive sales, ensure member satisfaction, and maintain a pristine facility.

You will lead a team of Member Service Representatives, Cleaning Attendants, and Kids Attendants while delivering a warm, no-judgments environment with strong accountability and coaching.

Qualifications

• 2 years of fitness and/or customer service-oriented management experience preferred.
• Experience executing objectives quickly and effectively including achieving KPIs required.
• Experience leading and/or supervising employees preferred.
• CPR/AED certification required (can be obtained within 30 days of hire)
• Understanding of labor control, optional staffing levels and controls overtime
• Ability to maintain high standards at the gym
• Ability to demonstrate integrity and judgment that inspires trust, setting examples in all behaviors and actions
• Clear communication skills, demonstrating confidence

Responsabilités

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives.
• Monitor scorecard performance of the staff to meet or exceed expected KPI standards.
• Lead by example by delivering personal and team performance targets.
• Manage team member performance standards, with ongoing development, training, and coaching.
• Impact member retention by doing Whatever It Takes to deliver the WoW 10-Member Experience.
• Assist and support to the Managing Partner in scheduling and labor management.
• Member service resolution with pace and empathy.
• Resolving or escalating employee issues or concerns.
• Lead generation and outreach efforts to impact new member sales.
• New member acquisition and member integration into all services and programs offered.
• Team member goal setting, development plans, and regular staff meetings.
• Supervise club asset management, to include inventory reconciliation, supply ordering, and club-related small equipment expenditures.
• Involvement and supervision in all front desk related activities.
• Maintain a crisp, clean facility with equipment operating 100% of the time by ensuring compliance with Daily Cleaning Checklist and facility/equipment work order oversight.
• Utilize Crunch-specific tools to communicate, document, and support overall club operations such as incident reporting, facility standards, internal communications, and process integration.
• Ensure consistent compliance with all Crunch policies, procedures, and service standards

Connaissances

Management experience

KPI achievement

Team supervision

CPR certification

Labor control

Gym standards

Integrity & accountability

Clear communication

Formation

High school diploma or GED

Bachelor degree preferred

Description du poste

Crunch Fitness - Undefeated Tribe is seeking an Assistant General Manager to join our leadership team at the Tulsa club. You will assist the managing partner with daily operations, drive sales, ensure member satisfaction, and maintain a pristine facility.

You will lead a team of Member Service Representatives, Cleaning Attendants, and Kids Attendants while delivering a warm, no-judgments environment with strong accountability and coaching.