Head of Guest Experience & Operations - Entertainment

Lucky Strike Entertainment Corporation; Saint Paul (MN); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Wellness resources

401(k) Plan

Employee Stock Purchase Program

EAP

Vacation & Holidays

Discounts: bowling/Waterpark

Job summary

Lucky Strike Entertainment Corporation in Minnesota seeks a General Manager to own the guest experience, teams, financials, and culture of the center. You’ll lead operations across bowling, arcade, F&B, and events, directing teams to deliver memorable guest experiences and drive sales.

The role requires a strong track record of leadership in high-volume venues, with P&L fluency and a bias toward results. Expect a flexible schedule, including nights, weekends, and holidays, in a dynamic

Qualifications

• Significant leadership experience in a high-volume, guest-focused venue (entertainment, hospitality, or full-service restaurant).
• A proven record of driving sales growth and hitting financial targets.
• Full P&L fluency including budgeting, forecasting, labor optimization, and cost control.
• A track record of building and developing leadership teams from the ground up.
• A visible, floor-first leadership presence, especially during peak periods.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Lead all center operations across bowling, arcade, food and beverage, bar, and events, flexing into any role the business needs throughout the day.
• Drive daily sales through direct guest engagement, event execution, and marketing initiatives.
• Build and develop high-performing teams across every department, creating a culture of accountability, empowerment, and genuine hospitality.
• Set performance expectations and hold teams to consistent results across sales, operations, and guest satisfaction.
• Own full P&L performance including labor, COGS, inventory, and cost controls.
• Keep the facility, attractions, kitchen, bar, and event spaces clean, operational, and guest-ready at all times.

Skills

leadership experience

P&L fluency

Budgeting

Guest-focused hospitality

Job description

Lucky Strike Entertainment Corporation in Minnesota seeks a General Manager to own the guest experience, teams, financials, and culture of the center. You’ll lead operations across bowling, arcade, F&B, and events, directing teams to deliver memorable guest experiences and drive sales.

The role requires a strong track record of leadership in high-volume venues, with P&L fluency and a bias toward results. Expect a flexible schedule, including nights, weekends, and holidays, in a dynamic