General Manager - Lead Guest Experience & Center Ops

Lucky Strike Entertainment Corporation; Centereach (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Retirement Plan

Employee Stock Purchase Program

Employee Assistance Program

Paid Vacation & Holidays

Discounts: bowling, waterpark, retail

Job summary

Lucky Strike Entertainment Corporation is seeking a General Manager in Centereach, NY to own the guest experience, the team, and the P&L for the center. You will lead operations across bowling, arcade, food and beverage, bar, and events, stepping into any role as needed and driving sales through guest engagement and events.

The role emphasizes building high-performing teams, setting clear performance standards, and maintaining a guest-focused culture during peak periods.

Qualifications

• Significant leadership experience in a high-volume, guest-focused venue.
• Proven track record of driving sales growth and hitting financial targets.
• Full P&L fluency including budgeting, forecasting, labor optimization, and cost control.
• Experience building and developing leadership teams.
• Visible, floor-first leadership presence during peak periods.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Lead all center operations across bowling, arcade, food and beverage, bar, and events, flexing into any role the business needs.
• Drive daily sales through direct guest engagement, event execution, and marketing initiatives.
• Build and develop high-performing teams across every department, creating a culture of accountability, empowerment, and genuine hospitality.
• Set performance expectations and hold teams to consistent results across sales, operations, and guest satisfaction.
• Own full P&L performance including labor, COGS, inventory, and cost controls.
• Keep the facility, attractions, kitchen, bar, and event spaces clean, operational, and guest-ready at all times.

Skills

Leadership

Sales growth

P&L management

Team development

Floor leadership

Flexible schedule

Job description

Lucky Strike Entertainment Corporation is seeking a General Manager in Centereach, NY to own the guest experience, the team, and the P&L for the center. You will lead operations across bowling, arcade, food and beverage, bar, and events, stepping into any role as needed and driving sales through guest engagement and events.

The role emphasizes building high-performing teams, setting clear performance standards, and maintaining a guest-focused culture during peak periods.