Head of Global Learning & Development, AI-Enabled Training

Fine Foods & Pharmaceuticals N.T.M. S.p.A.; Town of Italy (NY); On-site; USD 100,000 - 140,000; Full time

Job summary

Fine Foods & Pharmaceuticals N.T.M. S.p.A. in New York seeks a Head of Customer Care Management to enhance customer experience through strategic leadership in knowledge management and training. Candidates should have a commercial background, extensive leadership experience, and the ability to implement AI solutions. The role demands collaboration with international teams to ensure high performance and customer satisfaction. Join a dynamic organization focused on transformation and innovation in customer care.

Qualifications

• Strong track record in performance-oriented leadership.
• Experience in global environments with complex structures.
• Confident in leveraging AI-driven solutions for efficiency.

Responsibilities

• Translate CCM’s strategy into frameworks for Knowledge Management, Training, and Quality.
• Develop a customer-centric knowledge strategy and training framework.
• Oversee quality management and performance monitoring.

Skills

Performance-oriented leadership

Knowledge Management

Customer satisfaction focus

AI-driven solutions

Data analysis

Education

Commercial degree or apprenticeship

Job description

Fine Foods & Pharmaceuticals N.T.M. S.p.A. in New York seeks a Head of Customer Care Management to enhance customer experience through strategic leadership in knowledge management and training. Candidates should have a commercial background, extensive leadership experience, and the ability to implement AI solutions. The role demands collaboration with international teams to ensure high performance and customer satisfaction. Join a dynamic organization focused on transformation and innovation in customer care.