Global Customer Support & Logistics Leader

MyCareer+; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

A dynamic healthcare startup in New York is looking for a Head of Customer Support to lead global support and logistics teams. This role will focus on optimizing operations and driving customer satisfaction through effective team leadership and AI-driven tools. The ideal candidate has proven success in scaling support teams and possesses strong leadership and communication skills. Experience with customer support platforms like Zendesk is required.

Qualifications

• Proven success in scaling support teams and improving KPIs.
• Experience in using AI-driven tools and managing global logistics.
• Strong leadership and communication skills essential.

Responsibilities

• Manage a distributed customer support team and enhance KPIs.
• Oversee logistics operations and ensure timely global shipping.
• Grow the customer support team and lead training initiatives.
• Implement systems to monitor performance and improve customer experiences.

Skills

Scaling support teams

AI-driven tools expertise

Global logistics management

Strong leadership

Communication skills

Analytical skills

Tools

Zendesk

Freshdesk

Job description

A dynamic healthcare startup in New York is looking for a Head of Customer Support to lead global support and logistics teams. This role will focus on optimizing operations and driving customer satisfaction through effective team leadership and AI-driven tools. The ideal candidate has proven success in scaling support teams and possesses strong leadership and communication skills. Experience with customer support platforms like Zendesk is required.