Knowledge & Training Manager — AI-Driven Training Lead

Purpose Brands, LLC; Woodbury (MN); Hybrid; USD 95,000 - 108,000; Full time

Benefits offered by this job

Hybrid work

Medical/Dental/Vision coverage

401K matching

Unlimited time off

Mental health benefits

On-site fitness facilities

Job summary

Purpose Brands LLC is seeking a Manager, Knowledge and Training to lead Technical Operations training and knowledge development. You will design onboarding, deliver hands-on sessions, and partner with offshore teams to ensure quality and impact.

This role emphasizes AI-assisted content creation, knowledge stewardship, and measured learner proficiency. You will collaborate with ITSM stakeholders to translate complex processes into clear guidance, maintain content taxonomy, and support product

Qualifications

• 4+ years of technical support, support enablement, knowledge management, or technical training experience.
• Experience delivering IT support process training, troubleshooting, incident escalation, and documentation.
• Ability to create clear end-user and internal knowledge for diverse audiences.
• Applied proficiency with approved generative AI tools, including prompt design and fact‑checking.

Responsibilities

• Design, develop, and deliver onboarding and refresher training with instructor‑led and virtual sessions.
• Facilitate onboarding and coordinate schedules with offshore teams while owning training content quality.
• Create knowledge articles, guides, SOPs, and escalation instructions, ensuring accuracy and accessibility.
• Apply AI to develop content, validate resolutions, and measure training impact through proficiency metrics.
• Track metrics, identify gaps, and drive improvements across multiple initiatives.

Skills

Instructional Design

Facilitation

Technical Writing

Communication

AI Tools

Education

Bachelor's degree

Tools

Learning Management Systems

Job description

Purpose Brands LLC is seeking a Manager, Knowledge and Training to lead Technical Operations training and knowledge development. You will design onboarding, deliver hands-on sessions, and partner with offshore teams to ensure quality and impact.

This role emphasizes AI-assisted content creation, knowledge stewardship, and measured learner proficiency. You will collaborate with ITSM stakeholders to translate complex processes into clear guidance, maintain content taxonomy, and support product