Global Head of Customer Service & Experience

Natus Sensory; Schaumburg (IL); On-site; USD 180,000 - 250,000; Full time

Benefits offered by this job

Medical Plans

401(k)

4 weeks PTO

HSA contribution

Tuition reimbursement

Job summary

Natus Sensory is seeking a customer-focused leader to head Global Customer Service, driving an exceptional customer experience and continuous process improvements across geographies. You will partner with Sales and Supply Chain to optimize the end-to-end order-to-delivery process and explore AI-driven enhancements to modernize operations.

The role leads a global team of ~20 associates, champions a customer-first culture, and works across North America, Europe, India and Australia to deliver

Qualifications

• 8+ years in Customer Service, Experience, or Operations with leadership across direct and distributor channels.
• Global leadership experience managing teams across geographies.
• Proven ability to improve processes and drive operational efficiency.
• Experience partnering with Sales and Supply Chain.
• Strong problem-solving, analytical, communication, and people leadership skills.
• Interest or experience leveraging technology, automation, and AI.

Responsibilities

• Champion a customer-first culture and ensure customer feedback shapes decisions.
• Drive improvements in satisfaction, service levels, responsiveness, and issue resolution.
• Identify recurring challenges and partner across the organization for lasting solutions.
• Lead, develop, and engage a global customer service team of ~20 associates.

Skills

Leadership

Customer Service

Cross-functional

Process Improvement

Data Analytics

AI interest

Job description

Natus Sensory is seeking a customer-focused leader to head Global Customer Service, driving an exceptional customer experience and continuous process improvements across geographies. You will partner with Sales and Supply Chain to optimize the end-to-end order-to-delivery process and explore AI-driven enhancements to modernize operations.

The role leads a global team of ~20 associates, champions a customer-first culture, and works across North America, Europe, India and Australia to deliver