Global Head of Customer Service & Experience (AI-Driven)

Natus Sensory Inc.; Schaumburg (IL); On-site; USD 180,000 - 240,000; Full time

Job summary

Natus Sensory Inc. seeks a results-oriented leader to head Global Customer Service, overseeing operations across North America, Europe, India and Australia to deliver exceptional customer experiences and drive improvements.

The role partners with Sales and Supply Chain to streamline end-to-end processes, harness AI and automation to modernize service, develop a high-performing team of about 20 associates, and champion a customer-first culture.

Qualifications

• 8+ years of experience in Customer Service, Customer Experience, or Operations with demonstrated leadership in customer direct and distributor channel environments.
• Global leadership experience managing directly and indirectly across geographies.
• Proven ability to improve processes, drive operational efficiency, and deliver a strong customer experience.
• Experience partnering across functions, particularly Sales and Supply Chain.
• Strong problem-solving, analytical, communication, and people leadership skills.
• Interest or experience in leveraging technology, automation, and AI to improve business processes.

Responsibilities

• Lead, develop, and engage a Global Customer Service team of ~20 associates across geographies.
• Partner with Sales and Supply Chain to align priorities and deliver a seamless customer experience.
• Drive process improvements and operational efficiency across the order-to-delivery process.
• Champion a customer-first culture and voice of the customer in cross-functional discussions.
• Explore automation and AI to modernize customer service operations.

Skills

Global leadership

Cross-functional

Data-driven

People leadership

AI awareness

Process improvement

Job description

Natus Sensory Inc. seeks a results-oriented leader to head Global Customer Service, overseeing operations across North America, Europe, India and Australia to deliver exceptional customer experiences and drive improvements.

The role partners with Sales and Supply Chain to streamline end-to-end processes, harness AI and automation to modernize service, develop a high-performing team of about 20 associates, and champion a customer-first culture.