Head of Global Client Learning & Adoption

Dnb; Jacksonville (FL); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Generous PTO

Parental leave

Education assistance

401k matching

Health & wellness benefits

Volunteer days

Job summary

Dun & Bradstreet is seeking a Senior Manager to lead global Client Learning & Adoption, driving scalable learning pathways, certification programs, and customer enablement. You will partner with Customer Success, Product, Sales, and Marketing to deliver impactful training and enablement across regions.

You will manage a global team, design scalable L&D strategies, and leverage analytics to improve product utilization and customer outcomes.

Qualifications

• Bachelor’s degree in Business, Education, Customer Success, Communications, or related discipline required
• 8+ years in customer success, customer education, enablement, learning and development, or related functions
• At least 5 years of people leadership experience in a dynamic, matrixed environment
• Experience designing and scaling client learning programs, learning pathways, certification frameworks, or adoption initiatives
• Strong understanding of learning management systems, digital learning platforms, and customer enablement methodologies
• Experience using analytics to drive measurable business outcomes
• Strong stakeholder management and cross-functional alignment
• Experience with customer success platforms, CRM tools, or self-service education programs preferred

Responsibilities

• Lead the evolution of the Client Learning & Adoption function to enable scalable adoption programs
• Manage and develop a global team responsible for client learning, onboarding, adoption, enablement, certification, and customer education
• Design, implement, and optimize learning management systems, pathways, and certification programs
• Partner with Change Management and Communications to support client enablement of major initiatives
• Align learning content and resources across platforms and regions for a unified client experience
• Develop global learning content in localized languages and formats
• Identify adoption barriers and opportunities to improve product utilization and outcomes
• Establish and monitor adoption metrics and drive continuous improvement
• Develop scalable self-service adoption models including knowledge assets and digital experiences
• Explore AI-enabled learning experiences to enhance engagement and scale

Skills

Team leadership

Learning & development

Client enablement

Analytics

Project management

Stakeholder management

Education

Bachelor's degree in Business or related

Master’s degree - preferred

Tools

LMS

CRM tools

AI-enabled platforms

Job description

Dun & Bradstreet is seeking a Senior Manager to lead global Client Learning & Adoption, driving scalable learning pathways, certification programs, and customer enablement. You will partner with Customer Success, Product, Sales, and Marketing to deliver impactful training and enablement across regions.

You will manage a global team, design scalable L&D strategies, and leverage analytics to improve product utilization and customer outcomes.