Global Head, Client Learning & Adoption

Dun-; Florham Park (NJ); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Generous paid time off

Parental leave (up to 16 weeks)

Education assistance

401k with company matching

Health, dental, vision insurance

Volunteer days and donation matching

Job summary

Dun & Bradstreet is seeking a Senior Manager, Client Learning & Adoption to lead a global team responsible for designing, delivering, and scaling client learning and enablement programs. The role aligns with a digital-first customer strategy and focuses on self-service, AI-enabled experiences and measurable customer outcomes.

The position involves partnering with Customer Success, Product, Sales, and Marketing to create scalable learning pathways, certifications, and localized content that drive

Qualifications

• Bachelor's degree in Business, Education, Customer Success, Communications, or related field required
• 8+ years in customer success, education, enablement, or related functions
• At least 5 years in people leadership in a matrixed environment
• Experience designing and scaling client learning programs and adoption initiatives
• Strong understanding of LMS, digital learning platforms, and enablement methodologies
• Experience using analytics to drive measurable outcomes
• Strong stakeholder management across global teams
• Experience with AI-enabled learning, automation, or digital adoption technologies is preferred
• Excellent written, verbal, and presentation skills
• Proficiency in Microsoft Office Suite

Responsibilities

• Lead the evolution of client learning and adoption, expanding scalable programs
• Manage a global team handling onboarding, certification, and education programs
• Design and optimize learning management systems and certifications
• Partner with Change Management to support major customer initiatives
• Align content and enablement across platforms and regions for a unified experience
• Develop localized content to meet global learning needs
• Identify adoption barriers and opportunities to improve customer outcomes
• Monitor adoption success metrics and drive continuous improvement
• Build partnerships across Customer Success, Sales, Product, Marketing and Enablement
• Coach teams in digital learning, localization, analytics, and operational excellence

Skills

Leadership

Learning programs

Analytics

Stakeholder management

Project management

Education

Bachelor's degree

Master’s degree - Preferred

Tools

LMS

CRM tools

AI-enabled learning

Job description

Dun & Bradstreet is seeking a Senior Manager, Client Learning & Adoption to lead a global team responsible for designing, delivering, and scaling client learning and enablement programs. The role aligns with a digital-first customer strategy and focuses on self-service, AI-enabled experiences and measurable customer outcomes.

The position involves partnering with Customer Success, Product, Sales, and Marketing to create scalable learning pathways, certifications, and localized content that drive