Senior Manager, Global Client Learning & Adoption

Dun & Bradstreet, Inc.; Florham Park (NJ); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Generous paid time off

Parental leave—up to 16 weeks

Education assistance

Competitive 401k

Health & wellness benefits

Medical, dental & vision insurance

Job summary

Dun & Bradstreet, Inc. seeks a Senior Manager, Client Learning & Adoption to lead a global team delivering client education, onboarding, adoption, certification, and enablement programs.

You will design scalable learning pathways, leverage analytics, and partner across Customer Success, Product, Sales, and Marketing to drive value realization. You will shape a digital-first learning experience with workflow-integrated and AI-enabled features, ensuring consistent education across regions and

Qualifications

• Bachelor's degree in Business, Education, Customer Success, Communications, Organizational Development, Marketing, or a related discipline required.
• 8+ years of experience in customer success, customer education, enablement, learning and development, consulting, operations, or related customer-facing functions.
• At least 5 years of people leadership experience managing teams in a dynamic, matrixed environment.
• Experience designing and scaling client learning programs, learning pathways, certification frameworks, or adoption initiatives.
• Strong understanding of learning management systems, digital learning platforms, and customer enablement methodologies.
• Experience using customer adoption, engagement, product usage, or learning analytics to drive measurable business outcomes.
• Strong stakeholder management skills with the ability to influence cross-functional teams and drive alignment across global organizations.
• Experience supporting large-scale customer-facing initiatives, platform changes, or adoption programs through learning and enablement strategies.
• Strong project management, organizational, and operational execution skills.
• Experience with customer success platforms, CRM tools, customer communities, digital adoption, or self-service education programs is preferred.
• Experience leveraging AI-enabled learning, automation, or digital adoption technologies is preferred.
• Strong written, verbal, presentation, and communication skills.
• Proficiency in Microsoft Office Suite skills.
• Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
• Where applicable, fluency in English and languages relevant to the working market.

Responsibilities

• Lead the evolution of the Client Learning & Adoption function, expanding team capabilities and scalable adoption programs that support Dun & Bradstreet's digital-first customer strategy.
• Manage and develop a global team responsible for client learning, onboarding, adoption, enablement, certification, and customer education programs.
• Support learning and adoption strategies that help customers realize value from digital, workflow-integrated, and AI-enabled solutions.
• Design, implement, and optimize learning management systems, structured learning pathways, certification programs, and scalable educational experiences.
• Partner with Change Management and Communications leaders to support enablement components of major customer-facing initiatives.
• Support the global transition to a unified client experience by aligning learning content across platforms and regions.
• Develop and deliver global learning content in localized languages and formats.
• Partner with Customer Success leaders to identify adoption barriers and opportunities to improve outcomes.
• Establish and monitor adoption success metrics and drive continuous improvement.
• Leverage analytics to evaluate program effectiveness and scalability.
• Develop scalable self-service adoption models and digital learning experiences.
• Evaluate and implement AI-enabled learning experiences and automation capabilities.
• Build strong partnerships across key stakeholder groups and coach teams in digital learning and enablement.

Skills

Leadership

LMS

AI-enabled learning

Stakeholder management

Project management

Analytics

Customer success

English fluency

Education

Bachelor's degree

Master's degree

Tools

CRM tools

Learning management systems

AI-enabled learning platforms

Customer communities

Job description

Dun & Bradstreet, Inc. seeks a Senior Manager, Client Learning & Adoption to lead a global team delivering client education, onboarding, adoption, certification, and enablement programs.

You will design scalable learning pathways, leverage analytics, and partner across Customer Success, Product, Sales, and Marketing to drive value realization. You will shape a digital-first learning experience with workflow-integrated and AI-enabled features, ensuring consistent education across regions and