Global Leader, Client Learning & Adoption

Dnb; Florham Park (NJ); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Generous paid time off

Parental leave (up to 16 weeks)

Education assistance

Volunteer days & donation matching

401k with company matching

Health, dental, vision insurance

Wellness benefits

Job summary

Dun & Bradstreet is seeking a Senior Manager, Client Learning & Adoption to lead a global team designing and delivering scalable learning, adoption, and enablement programs. The role aims to improve customer engagement, product utilization, and business outcomes through self-service, AI-enabled experiences, and localized content.

You will partner with Customer Success, Product, Sales, Onboarding, Marketing, and Change Management to deliver education programs and certification, aligning resources

Qualifications

• Bachelor's degree in Business, Education, Customer Success, Communications, or related field.
• 8+ years of experience in customer success, education, enablement, or related roles.
• At least 5 years of people leadership in a dynamic, matrixed environment.
• Experience designing and scaling client learning programs and adoption initiatives.
• Strong understanding of LMS platforms and customer enablement methods.
• Experience using analytics to drive measurable outcomes.
• Strong stakeholder management and cross-functional influence.
• Experience supporting large-scale customer initiatives and platform changes.
• Excellent writing, presentation, and communication skills.

Responsibilities

• Lead evolution of the Client Learning & Adoption function and scalable adoption programs.
• Manage and develop a global team responsible for learning, onboarding, adoption, and certification.
• Design, implement, and optimize learning pathways and certification programs.
• Partner with Change Management and Communications leaders for major initiatives.
• Align learning content and enablement across platforms and regions.
• Develop global learning content in localized languages and formats.
• Identify adoption barriers and opportunities to improve outcomes and product usage.
• Monitor adoption metrics and drive continuous improvement initiatives.
• Build self-service adoption models, knowledge assets, and digital learning experiences.
• Leverage AI-enabled learning and automation to scale engagement.

Skills

Leadership

Learning strategy

Stakeholder management

Project management

Analytics

Cross-functional collaboration

Communication

People leadership

Change management

Digital learning

Education

Bachelor's degree

Master's degree - preferred

Tools

Learning Management Systems

CRM tools

Microsoft Office

Job description

Dun & Bradstreet is seeking a Senior Manager, Client Learning & Adoption to lead a global team designing and delivering scalable learning, adoption, and enablement programs. The role aims to improve customer engagement, product utilization, and business outcomes through self-service, AI-enabled experiences, and localized content.

You will partner with Customer Success, Product, Sales, Onboarding, Marketing, and Change Management to deliver education programs and certification, aligning resources