Head of Gaming Operations

Churchill Downs; Florence (KY); On-site; USD 60,000 - 90,000; Full time

Job summary

Churchill Downs, through Turfway Park Racing & Gaming in Northern Kentucky, seeks a Gaming Operations Manager to lead daily operations, maintain service standards, and coordinate front-of-house teams in a dynamic gaming environment.

You will oversee staffing, compliance with gaming laws, scheduling, and partnerships with marketing, events, and security to safeguard assets and deliver exceptional guest experiences.

Qualifications

• 5+ years of progressive gaming industry experience.
• Bachelor's degree or equivalent preferred.
• Minimum 2 years managing personnel.
• Ability to obtain KHRC license.

Responsibilities

• Oversee daily Gaming Operations team performance and customer service.
• Recruit, interview, hire, coach, and retain staff.
• Evaluate department financial data and budget adherence.
• Ensure compliance with Gaming Laws, regulations, and BSA policies.

Skills

Management abilities

Customer relations

Safety and security

Interpersonal relationships

Creative problem solving

Regulatory adherence

Oral and written communication

Education

4-year degree or equivalent

KHRC license eligibility

2+ years personnel management

Job description

Churchill Downs, through Turfway Park Racing & Gaming in Northern Kentucky, seeks a Gaming Operations Manager to lead daily operations, maintain service standards, and coordinate front-of-house teams in a dynamic gaming environment.

You will oversee staffing, compliance with gaming laws, scheduling, and partnerships with marketing, events, and security to safeguard assets and deliver exceptional guest experiences.