Manager, Gaming Operations

Turfway Park Racing & Gaming; Florence (KY); On-site; USD 65,000 - 90,000; Full time

Job summary

Turfway Park Racing & Gaming in Florence, KY, is seeking a Gaming Operations Manager to oversee daily Gaming Operations and ensure top-tier customer service across front-of-house teams.

You will lead recruitment, scheduling, training, and performance reviews, maintain regulatory compliance, oversee payouts and security, and partner with directors to drive profitable, compliant gaming experiences.

Qualifications

• 5+ years of progressive experience within the gaming industry.
• 4-year degree in related field or equivalent work experience preferred.
• Two years of experience managing personnel.
• Ability to obtain KHRC License.

Responsibilities

• Develop and coach team members; participate in interviews and hires.
• Support recruitment with job postings and metrics.
• Complete and process performance reviews.
• Review department financial data.
• Ensure compliance with gaming laws and internal controls.
• Schedule staff for forecasted bar volumes.
• Coordinate with marketing on promotions and events.
• Develop and maintain customer loyalty.
• Safeguard gaming assets.
• Monitor gaming activities for policy and regulatory adherence.
• Meet with department leaders as needed.
• Ensure guest service standards are met.
• Approve payouts and fills for machines.
• Monitor for suspicious transactions per BSA.
• Other duties as assigned.

Skills

Management skills

Customer relations

Safety

Interpersonal skills

Problem solving

Regulatory compliance

Communication skills

Flexible hours

Education

Bachelor's degree in related field

Job description

ABOUT CHURCHILL DOWNS INC.

Headquartered in Louisville, Kentucky, Churchill Downs Incorporated has expanded through the development of live and historical racing entertainment venues, the growth of the TwinSpires horse racing online wagering business and the operation and development of regional casino gaming properties. Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Title: Manager, Gaming Operations

Requisition ID#: 5385

Location

Florence, KY, US, 41042

Property

Turfway Park Racing & Gaming

Pay Range

About Turfway Park Racing & Gaming

Owned and operated by Churchill Downs, Turfway Park Racing & Gaming is the ultimate place to play in Northern Kentucky. Take a spin on over 800 of the latest and greatest games and experience the rush of seasonal live thoroughbred racing or simulcast horse racing year-round. Plus, with two great restaurants and live entertainment, the stage is always set for winning moments on and off the gaming floor. We even have your next business meeting, social event or annual awards covered with an amazing 17,000 square feet of event space that we customize to create the perfect experience.

Job Summary

The Gaming Operations Manager is responsible for managing the successful daily operations of the Gaming Operations team and maintaining a high standard of customer service with our front of the house associates.

Essential Duties And Responsibilities

• Assist in the development of Team Members, conducts interviews, and participates in the selection, hiring, coaching, retention, and termination process.
• Assist in the recruitment process including job posting and recruiting metrics.
• Completes and processes performance reviews.
• Review and manage the department’s financial data.
• Maintain up to date knowledge of Gaming Laws/Regulations and internal controls applicable to areas of responsibility.
• Schedules gaming staff according to forecasted volume for the bar areas.
• Knowledgeable of Marketing Promotions and Gaming Facility events.
• Develops and maintains customer loyalty.
• Safeguard gaming assets.
• Monitors, directs, supervises and observes gaming activities in the facility for adherence to company policies and various gaming regulatory requirements.
• Meets with departmental directors and managers as necessary.
• Ensures guest service standards are met.
• Approve and verify gaming machine payouts and fills.
• Ensure compliance with the Bank Secrecy Act (BSA) and the property’s BSA policy.
• Monitor for suspicious transactions as defined by the BSA.
• Other duties as assigned

Required Skills And Abilities

• Management abilities demonstrated in managing the gaming operation effectiveness.
• Promotes positive customer relations, greets customers and creates a friendly atmosphere.
• Ensure the safety and security of team members and guests.
• Maintaining interpersonal working relationships among all personnel and support departments.
• Creative problem solving and resolution management.
• Adherence to state gaming regulations.
• Oral and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the department, work flexible hours and handle high-pressure deadlines.

Education And Experience

• 5 or more years of progressive experience within the gaming industry required.
• 4-year degree in related fields or equivalent work experience preferred.
• Two years of experience managing personnel.
• Ability to obtain KHRC License.

Physical Requirements & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Nearest Major Market

Cincinnati