Gaming Operations Manager - Flexible Hours & Growth

Churchill Downs Inc.; Florence (KY); On-site; USD 70,000 - 95,000; Full time

Job summary

Churchill Downs Incorporated, operating Turfway Park Racing & Gaming in Northern Kentucky, seeks a Gaming Operations Manager to lead daily gaming operations and deliver exceptional guest service. You will oversee front-of-house teams, ensure compliance with gaming laws, and drive performance with strong coaching and strategic scheduling.

The role requires 5+ years in gaming operations, a 4-year degree or equivalent, and ability to obtain KHRC license.

Qualifications

• Management abilities demonstrated in managing the gaming operation effectiveness.
• Promotes positive customer relations, greets customers and creates a friendly atmosphere.
• Ensure the safety and security of team members and guests.
• Maintaining interpersonal working relationships among all personnel and support departments.
• Creative problem solving and resolution management.
• Adherence to state gaming regulations.
• Oral and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the department, work flexible hours and handle high-pressure deadlines.

Responsibilities

• Assist in the development of Team Members, conducts interviews, and participates in the selection, hiring, coaching, retention, and termination process.
• Assist in the recruitment process including job posting and recruiting metrics.
• Completes and processes performance reviews.
• Review and manage the department’s financial data.
• Maintain up to date knowledge of Gaming Laws/Regulations and internal controls applicable to areas of responsibility.
• Schedules gaming staff according to forecasted volume for the bar areas.
• Knowledgeable of Marketing Promotions and Gaming Facility events.
• Develops and maintains customer loyalty.
• Safeguard gaming assets.
• Monitors, directs, supervises and observes gaming activities in the facility for adherence to company policies and various gaming regulatory requirements.
• Meets with departmental directors and managers as necessary.
• Ensures guest service standards are met.
• Approve and verify gaming machine payouts and fills.
• Ensure compliance with the Bank Secrecy Act (BSA) and the property’s BSA policy.
• Monitor for suspicious transactions as defined by the BSA.
• Other duties as assigned

Skills

Management

Customer relations

Regulatory compliance

Communication

Team leadership

Problem solving

High-pressure deadlines

Education

Bachelor's degree

KHRC License eligibility

Job description

Churchill Downs Incorporated, operating Turfway Park Racing & Gaming in Northern Kentucky, seeks a Gaming Operations Manager to lead daily gaming operations and deliver exceptional guest service. You will oversee front-of-house teams, ensure compliance with gaming laws, and drive performance with strong coaching and strategic scheduling.

The role requires 5+ years in gaming operations, a 4-year degree or equivalent, and ability to obtain KHRC license.