Director of Gaming Operations

Churchill Downs Incorporated; Florence (KY); On-site; USD 110,000 - 170,000; Full time

Job summary

Turfway Park Racing & Gaming in Florence, Kentucky, and its Newport Gaming & Gaming division, require a Director of Gaming Operations to lead operations with focus on compliance, service and profitability.

The role oversees budgets, staffing, and performance, ensuring safety, security and adherence to gaming regulations while driving optimal gaming mix and guest satisfaction across 24-hour operations.

Qualifications

• 7-10 years of gaming management experience in a multi-device 24-hour operation.
• 4-year degree in related fields or equivalent work experience is preferred.
• Significant experience and expertise collecting, organizing, evaluating and presenting Gaming Performance Data.

Responsibilities

• Develops and manages the budget for the department.
• Oversees hiring, training, performance management and corrective action processes for the Gaming Operations Department.
• Reviews and manages the department’s financial results.
• Ensures the safety and security of team members and guests.
• Reviews staffing levels to maintain appropriate employment.

Skills

Leadership

Budget management

Regulatory compliance

Customer service

Staff development

Communication

Education

Bachelor's degree

Tools

Aristocrat Oasis Accounting System

Job description

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Headquartered in Louisville, Kentucky, Churchill Downs Incorporated has expanded through the development of live and historical racing entertainment venues, the growth of the TwinSpires horse racing online wagering business and the operation and development of regional casino gaming properties. Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

ABOUT TURFWAY PARK RACING & GAMING

Owned and operated byChurchill Downs, Turfway Park Racing & Gaming is the ultimate place to play in Northern Kentucky. Take a spin on over 800 of the latest and greatest games and experience the rush of seasonal live thoroughbred racing or simulcast horse racing year-round. Plus, with two great restaurants and live entertainment, the stage is always set for winning moments on and off the gaming floor. We even have your next business meeting, social event or annual awards covered with an amazing 17,000 square feet of event space that we customize to create the perfect experience.

JOB SUMMARY

The Director of Gaming Operations provides leadership and strategic planning to all facets of the gaming operation for both Turfway Park Racing & Gaming and Newport Racing & Gaming. The incumbent will establish and maintain a culture of constant regulatory compliance, total service, maximized operations efficiency and profit, and guest and team member satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develops and manages the budget for the department.
• Oversees the hiring, training, performance management and corrective action processes for the Gaming Operations Department.
• Reviews and manages the department’s financial results.
• Ensures the safety and security of team members and guests. Manages processes and programs to effectively control and reduce lost time injuries.
• Reviews staffing levels to maintain an appropriate level of employment.
• Delegates duties and assigns responsibilities.
• Develops team members, interviews, hires, coaches, and evaluates.
• Directs and manages gaming equipment conversions, placement, and repair.
• Reviews gaming activities and promotional statuses with the President/General Manager.
• Monitors and adjusts performance for both the gaming floor in comparison with local competition and optimal gaming mix and pricing strategy.
• Meets with departmental directors and managers as necessary.
• Ensures compliance with all gaming regulations, the Bank Secrecy Act (BSA) and the property’s BSA Policy.
• Monitors for suspicious activity as defined by the BSA and the property’s BSA Policy.
• All other duties as assigned

REQUIRED SKILLS AND ABILITIES

• Maintains the highest standards of leadership, training and overall management while overseeing all aspects of the Gaming Operations and Gaming Performance departments.
• Maintaining a professional working relationship among all personnel.
• Excellent oral and written communication skills.
• Leads by example relative to exemplary customer service both internal and external.
• Willingness to assume overall responsibility relative to the performance of gaming machines.

EDUCATION AND EXPERIENCE

• 7-10 years of gaming management experience in a multi-device 24-hour operation.
• 4-year degree in related fields or equivalent work experience is preferred.
• Significant experience and expertise collecting, organizing, evaluating and presenting Gaming Performance Data.
• Experience using Aristocrat Oasis Accounting System a plus.
• Ability to obtain a valid KY Racing License.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

Turfway Park Racing & Gaming is a gaming facility in Florence, Kentucky. Turfway Park Racing & Gaming features 850 popular, thrilling, state-of-the-art HRM games, a simulcast area with VIP section, event center, live horse racing, restaurants and bars.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.