Head of Fixed Operations — Automotive Service Leader

Walt Massey Ford; Jackson (MS); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental, vision insurance

401(k) plans

Paid holidays

Paid vacation time

Paid training

Job summary

Hireology in Jackson, Mississippi seeks an experienced Fixed Operations Director after an internal promotion. You will lead the service department, manage parts inventory, and drive customer satisfaction in all vehicle service activities.

Responsibilities include mentoring staff, budgeting, defining goals, explaining repairs to customers, staying current with product training, and maintaining a high CSI. We offer health, dental and vision insurance, 401(k) plans, paid holidays and vacation, and

Qualifications

• Minimum 3 years of experience as a service manager or Fixed Operations Director.
• Strong focus on providing excellent customer service.
• Clean driving record; valid driver's license.
• CDJR experience a plus.

Responsibilities

• Assist customers in servicing, repairing and explaining each service needed.
• Manage Parts Inventory working closely with parts manager to ensure inventory levels and turns are appropriate.
• Understand customer; match requirements and concerns to service options.
• Explain service being performed and keep customer informed throughout the service.
• Stay up to date on new products and attend product training as required.
• Maintain a service customer follow-up system to support repeat and referral business.
• Hire and supervise all service department personnel and monitor performance.
• Craft goals and budgets and develop a marketing plan for new business.
• Maintain a high CSI rating by handling complaints promptly.

Skills

Customer service excellence

Leadership & team management

Operations management

Inventory management

Communication skills

Education

High school diploma or higher

Job description

Hireology in Jackson, Mississippi seeks an experienced Fixed Operations Director after an internal promotion. You will lead the service department, manage parts inventory, and drive customer satisfaction in all vehicle service activities.

Responsibilities include mentoring staff, budgeting, defining goals, explaining repairs to customers, staying current with product training, and maintaining a high CSI. We offer health, dental and vision insurance, 401(k) plans, paid holidays and vacation, and