Fixed Ops Leader: Service & Parts Excellence

Thomas-Nissan-of-Joliet; Joliet (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Thomas-Nissan-of-Joliet is seeking a Fixed Operations Manager to oversee the service and parts departments, ensuring exceptional customer service and profitable margins. You will staff, train, and lead technicians, advisors, and service personnel while maintaining accurate service records and cost controls.

The role requires strong leadership, organizational, and communication skills, with a focus on staff retention, customer satisfaction, and adherence to dealer and manufacturer guidelines.

Qualifications

• Technical automotive knowledge.
• Strong organizational and communication abilities.
• Proven ability to manage and lead a team.

Responsibilities

• Ensure customers receive prompt, courteous, and effective service.
• Serve as a liaison between technicians and customers.
• Take ownership of customers’ experience by carrying out additional assignments.
• Manage and hire technicians, parts & service advisors.
• Interview and hire new staff.
• Distribute work among technicians.
• Prioritize required services.
• Maintain a positive dealership experience for customers.
• Provide concierge support for owner inquiries.
• Build relationships with customers.
• Manage expense accounts.
• Oversee inventory to support Service and Wholesale while minimizing obsolescence.
• Ensure proper accounting of parts transactions for inventory reconciliation.
• Manage special orders process for unprotected inventory.
• Operate within manufacturer guidelines for compliance.
• Coordinate with third-party inventory company for annual counts.
• Maintain relationships with manufacturers, wholesalers, vendors and employees.
• Manage returns and cost recovery.
• Delegate daily tasks to ensure efficient operations.
• Review performance metrics vs benchmarks and forecasting goals.

Skills

Automotive expertise

Organizational skills

Communication skills

People management

Leadership

Education

High school diploma or equivalent

Tools

Accounting software

Inventory management

Job description

Thomas-Nissan-of-Joliet is seeking a Fixed Operations Manager to oversee the service and parts departments, ensuring exceptional customer service and profitable margins. You will staff, train, and lead technicians, advisors, and service personnel while maintaining accurate service records and cost controls.

The role requires strong leadership, organizational, and communication skills, with a focus on staff retention, customer satisfaction, and adherence to dealer and manufacturer guidelines.