Head of Field Operations: HVAC, Plumbing & Electrical

Ace Hardware Corporation; Manassas (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

Ace Hardware Corporation is seeking an experienced Operations Manager to oversee HVAC, plumbing, and electrical service and installation teams. You will drive safe, efficient, and profitable operations while delivering exceptional customer experiences.

Collaborate with field technicians, installers, customer service, dispatch, sales, and leadership to meet financial and operational goals and develop leaders across the organization.

Qualifications

• Five or more years of operations, service, or management experience preferred.
• Experience in residential HVAC, plumbing, electrical, home services, or a similar field preferred.
• Experience leading technicians, installers, dispatchers, or customer service teams preferred.

Responsibilities

• Oversee day-to-day operations for HVAC, plumbing, and electrical service and installation departments.
• Ensure departments are properly staffed, scheduled, equipped, and prepared to meet customer demand.
• Partner with department managers and supervisors to identify and resolve operational issues quickly.
• Develop and implement processes that improve efficiency, employee performance, and customer experience.

Skills

Operations leadership

Financial awareness

Team development

Communication

Cross-department collaboration

Tools

Service Titan

Excel

Outlook

Teams

Word

Job description

Ace Hardware Corporation is seeking an experienced Operations Manager to oversee HVAC, plumbing, and electrical service and installation teams. You will drive safe, efficient, and profitable operations while delivering exceptional customer experiences.

Collaborate with field technicians, installers, customer service, dispatch, sales, and leadership to meet financial and operational goals and develop leaders across the organization.