Head of Operations - Home Services (HVAC/Plumbing)

ACE Hardware; Manassas (VA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

401(k) matching

Comprehensive health coverage

Paid time off

Career growth

Training and support

Employee assistance program

Job summary

Ace Hardware Home Services, Inc. is seeking an Operations Manager to lead the day-to-day operations of HVAC, plumbing, and electrical service teams, ensuring safety, efficiency, and profitability while delivering an exceptional customer experience.

The right candidate will partner with department leaders, field technicians, dispatch, sales, and leadership to meet goals, balance people and processes, and drive continuous improvement across the business.

Responsibilities

• Oversee day-to-day operations for HVAC, plumbing, and electrical service and installation departments.
• Ensure departments are staffed, scheduled, and prepared to meet demand.
• Develop and implement processes to improve efficiency and customer experience.
• Monitor revenue and expenses, and identify opportunities to improve profitability.
• Lead, coach, and develop department managers and teams.

Job description

Ace Hardware Home Services, Inc. is seeking an Operations Manager to lead the day-to-day operations of HVAC, plumbing, and electrical service teams, ensuring safety, efficiency, and profitability while delivering an exceptional customer experience.

The right candidate will partner with department leaders, field technicians, dispatch, sales, and leadership to meet goals, balance people and processes, and drive continuous improvement across the business.