Head of Home Services Operations

Ace Hardware Corporation; Manassas (VA); On-site; USD 90,000 - 110,000; Full time

Job summary

Parrish Services, an Ace Hardware Home Services company, seeks an Operations Manager to lead HVAC, plumbing, and electrical service operations. You will drive safety, efficiency, profitability, and exceptional customer experiences while coordinating with field techs, dispatch, sales, and leadership to meet financial goals.

The ideal candidate is a hands-on leader with strong skills in budgeting, staffing, process improvement, and performance management across multiple departments, ensuring

Qualifications

• Five or more years of operations, service, or management experience preferred.
• Experience in residential HVAC, plumbing, electrical, home services or similar field preferred.
• Experience leading technicians, installers, dispatchers, or customer service teams preferred.
• Strong understanding of service-based business operations.
• Ability to understand financial reports, budgets, labor costs, revenue goals, gross margin and profitability.
• Experience with Service Titan or similar field service management software preferred.
• Proficiency with Microsoft Excel, Outlook, Teams, Word and other common business applications.

Responsibilities

• Oversee daily operations for HVAC, plumbing, and electrical service and installation departments.
• Ensure departments are properly staffed, scheduled, equipped, and prepared to meet customer demand.
• Partner with department managers and supervisors to identify and resolve operational issues quickly.
• Develop and implement processes that improve efficiency, employee performance, and customer experience.
• Monitor revenue, expenses, labor costs, gross margin, and department profitability.
• Coordinate communication and workflow between field operations, customer service, dispatch, sales, warehouse, and leadership.

Skills

Operations management

Leadership

Financial acumen

Customer service

Problem solving

Tools

Service Titan

Excel

Outlook/Teams/Word

Job description

Parrish Services, an Ace Hardware Home Services company, seeks an Operations Manager to lead HVAC, plumbing, and electrical service operations. You will drive safety, efficiency, profitability, and exceptional customer experiences while coordinating with field techs, dispatch, sales, and leadership to meet financial goals.

The ideal candidate is a hands-on leader with strong skills in budgeting, staffing, process improvement, and performance management across multiple departments, ensuring