Head of Field Operations & Deployment Excellence

Proper Voltage; Carlsbad (CA); On-site; USD 210,000 - 250,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Flexible PTO

Equity

Carlsbad-based work schedule

Job summary

Proper Voltage is hiring its first Head of Field Operations to own everything between a product leaving our hands and a customer relying on it. You will build a partner-led service model with distributors and a nationwide installation and service partner network, ensuring deployments are ready and customers receive decisive answers.

You will own deployment readiness, commissioning, handoff, training, SLAs, triage, warranty and RMAs, service records, and the feedback loop into Engineering and

Qualifications

• Eight or more years in field service, deployment operations, or technical customer operations for complex hardware.
• Experience with power electronics, energy storage, industrial automation, robotics, or similarly technical systems.
• Demonstrated success building a partner-led service model across distributors, integrators, or third-party field providers.
• Direct experience managing critical incidents, commissioning failures, warranty decisions, and RMAs.
• Enough technical fluency to work from diagnostic logs, electrical and system documentation, firmware information, and failure evidence without becoming a substitute for Engineering.
• Proven ability to establish SLAs, escalation paths, service records, and operating metrics from scratch, with clear recommendations and decisive follow-through.

Responsibilities

• Own deployment readiness, commissioning, acceptance, customer handoff, and the operating checklist that determines whether a site and support system are ready.
• Build and operate the distributor-led installation and service network, including the nationwide installation and service partner used where distributors cannot provide coverage or service, covering service design, partner management, geographic coverage, governance, training, certification, spares, and performance management.
• Own field triage, severity classification, escalation, containment, remote or on-site resolution, and customer communication during incidents.
• Own warranty operations, RMA, failure disposition, replacement, rework, and return-to-customer coordination within the approved warranty policy and technical criteria.
• Personally author the field-facing material: installation and service work instructions, troubleshooting guides, training and certification content, and warranty and RMA procedures.
• Build the field organization, operating budget, tooling, and hiring sequence as deployments scale.

Skills

Field service

Deployment operations

Technical customer ops

Power electronics

Energy storage

Industrial automation

Robotics

Partner-led service

Critical incidents

Job description

Proper Voltage is hiring its first Head of Field Operations to own everything between a product leaving our hands and a customer relying on it. You will build a partner-led service model with distributors and a nationwide installation and service partner network, ensuring deployments are ready and customers receive decisive answers.

You will own deployment readiness, commissioning, handoff, training, SLAs, triage, warranty and RMAs, service records, and the feedback loop into Engineering and