Deployment Engineer: Field Battery Installations & Ops

Base Power Company; Austin (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Base Power Company in Austin, TX is seeking a Deployment Engineer to act as the technical lifeline for our field crews. You’ll provide end-to-end guidance to ensure battery installations and service calls are safe, efficient, and successful.

This role blends hardware, software, and field operations, with live troubleshooting, system-health monitoring using Grafana and Retool, and close collaboration with cross‑functional teams.

Qualifications

• 2+ years in technical support, electrical, or IT troubleshooting.
• Strong foundation in electrical concepts; licensed electrician a plus but not required.
• Bachelor's degree or equivalent electrical experience.
• Proven ability to quickly learn complex technical systems.

Responsibilities

• Provide end-to-end guidance and troubleshooting for battery installations and service calls.
• Live-support field crews during installations and service calls from our HQ in Austin, TX.
• Escalate complex compliance issues and document new solutions.
• Identify field issue trends and flag high impact issues to hardware/software/deployment teams.
• Collaborate with Member Experience to ensure the best possible member experience.
• Create, track, and close service tickets through Jira or Odoo.

Skills

Electrical troubleshooting

Field support

Hardware software fluency

Communication organization

Education

Bachelor's degree or equivalent electrical experience

Tools

Jira

Odoo

Grafana

Retool

Job description

Base Power Company in Austin, TX is seeking a Deployment Engineer to act as the technical lifeline for our field crews. You’ll provide end-to-end guidance to ensure battery installations and service calls are safe, efficient, and successful.

This role blends hardware, software, and field operations, with live troubleshooting, system-health monitoring using Grafana and Retool, and close collaboration with cross‑functional teams.