Deployment Engineer — Real-Time Field Support for Batteries

Base Power Company; Austin (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Base Power Company is seeking a Deployment Engineer to be the technical lifeline for field crews. You will guide battery installations and service calls from mission control, delivering end-to-end support, troubleshooting, and documentation to keep deployments safe and efficient.

Based in Austin, you’ll collaborate with field electricians, engineers, and the member experience team, learning our hardware and software tools while helping shape playbooks and procedures.

Qualifications

• 2+ years in technical support, electrical, or IT troubleshooting.
• 4-year degree or equivalent electrical experience.
• Strong communication and organization; bilingual is a plus but not required.
• Proven ability to quickly learn complex technical systems (electrical code, hardware, and software tools).
• Comfortable with ambiguity in a fast-paced startup environment.

Responsibilities

• Live-support field crews during installations and service calls.
• Provide end-to-end guidance and troubleshooting via phone, text, and Slack.
• Serve as the first line of technical support for in-field electrical questions and hardware issues, escalating complex issues and documenting solutions.
• Identify field issue trends and flag high-impact issues to hardware, software, or deployment teams.
• Work closely with Member Experience to ensure the best possible experience for our members.
• Create and maintain troubleshooting aid and hardware defect logs.
• Create, track, and close service tickets through Jira or Odoo.
• Impact installation speed, safety, and uptime while contributing to hardware roadmap.

Skills

Electrical troubleshooting

Technical support

Strong communication

Multitasking under pressure

Analytical thinking

Education

Bachelor's degree or equivalent electrical experience

Tools

Jira

Odoo

Job description

Base Power Company is seeking a Deployment Engineer to be the technical lifeline for field crews. You will guide battery installations and service calls from mission control, delivering end-to-end support, troubleshooting, and documentation to keep deployments safe and efficient.

Based in Austin, you’ll collaborate with field electricians, engineers, and the member experience team, learning our hardware and software tools while helping shape playbooks and procedures.