Field Operations Manager

CRG Search; Tempe (AZ); On-site; USD 110,000 - 170,000; Full time

Job summary

CRG Search is seeking a Field Operations Manager to lead our client’s HVAC field organization in the United States. This leadership role focuses on building and developing Area Service Managers, Lead Technicians, and Fleet & Safety Manager to ensure safe work, quality installs and service, satisfied customers, and a healthy field P&L.

You will report to the COO and translate company strategy into field execution, owning both performance and people development across the field organization.

Qualifications

• 7+ years leading HVAC field/service operations, including experience leading and developing frontline supervisors.
• Deep hands-on HVAC technical expertise; serves as the field’s technical authority for escalated troubleshooting and client meetings.
• Demonstrated accountability for controllable margin and cost performance in a field/service operation.
• Proven ability to build and develop high-performing teams through strong hiring, coaching, and retention.
• Strong operational discipline - runs the field by clear metrics and holds the team accountable to them.
• Solid grasp of HVAC code compliance, safety standards, and field service technology.
• Familiarity with multi-state HVAC licensing, permitting, and compliance requirements; ensures the field organization stays compliant across all operating states.

Responsibilities

• Lead, coach, and develop the Area Service Managers, Lead Technicians, and Fleet & Safety Manager; set clear expectations and hold that layer accountable.
• Own field hiring, onboarding, retention, and succession planning across ASMs, Leads, and technicians, ensuring a strong bench of talent at every level.
• Develop ASMs into strong people-managers, and create a clear path for technicians and Leads to grow into those roles.
• Establish and run a consistent field training program (technical skill, safety, customer service).
• Set the culture of the field organization — safety-first, accountable, and customer-focused.
• Drive continuous technical skill development across the field team, raising the bar on craftsmanship and first-time-fix quality.
• Own field KPIs (utilization, first-time-fix, on-time arrival, callback rate, customer satisfaction) and the review cadence to improve them.
• Own field crew productivity and readiness, working closely with Dispatch to keep technicians efficiently deployed and service levels high.
• Own safety and fleet performance through the Fleet & Safety Manager — safety program, compliance, incident reduction, and vehicle fleet cost, maintenance, and utilization.
• Drive adoption of company systems and technology (field service software, mobile tools, reporting) for efficiency and visibility.

Job description

The Field Operations Manager owns the performance, profitability, and people of our client's field organization. This is a leadership role first and an operator role second: you build and develop the Area Service Managers, Lead Technicians, and Fleet & Safety Manager who run the field, and you’re accountable for the results those teams produce — safe work, quality installs and service, satisfied customers, and a healthy field P&L. You report to the COO and translate company strategy into field execution.

Key Responsibilities

• Lead, coach, and develop the Area Service Managers, Lead Technicians, and Fleet & Safety Manager; set clear expectations and hold that layer accountable.
• Own field hiring, onboarding, retention, and succession planning across ASMs, Leads, and technicians, ensuring a strong bench of talent at every level.
• Develop ASMs into strong people-managers, and create a clear path for technicians and Leads to grow into those roles.
• Establish and run a consistent field training program (technical skill, safety, customer service).
• Set the culture of the field organization — safety-first, accountable, and customer-focused.
• Drive continuous technical skill development across the field team, raising the bar on craftsmanship and first-time-fix quality.

Financial & Strategic Ownership (P&L)

• Own the financial performance of field operations — accountable for controllable margin, including labor productivity, overtime, rework, and direct field cost control.
• Partner with the COO on capacity and headcount planning to support growth targets.
• Review job-costing, utilization, and KPI trends to identify underperforming jobs, crews, or areas and drive corrective action.
• Contribute to revenue growth by ensuring technicians identify and flag additional customer needs for follow-up, while delivering the quality that earns repeat business.

Operational Execution

• Own field KPIs (utilization, first-time-fix, on-time arrival, callback rate, customer satisfaction) and the review cadence to improve them.
• Own field crew productivity and readiness, working closely with Dispatch to keep technicians efficiently deployed and service levels high.
• Own safety and fleet performance through the Fleet & Safety Manager — safety program, compliance, incident reduction, and vehicle fleet cost, maintenance, and utilization.
• Drive adoption of company systems and technology (field service software, mobile tools, reporting) for efficiency and visibility.

Qualifications

• 7+ years leading HVAC field/service operations, including experience leading and developing frontline supervisors.
• Deep hands-on HVAC technical expertise; serves as the field’s technical authority for escalated troubleshooting and client meetings, account manager and estimator questions, parts clarifications, and review of repair procedures.
• Demonstrated accountability for controllable margin and cost performance in a field/service operation.
• Proven ability to build and develop high-performing teams through strong hiring, coaching, and retention.
• Strong operational discipline - runs the field by clear metrics and holds the team accountable to them.
• Solid grasp of HVAC code compliance, safety standards, and field service technology.
• Familiarity with multi-state HVAC licensing, permitting, and compliance requirements; ensures the field organization stays compliant across all operating states.

Success in the First 12 Months

• A stable, capable field leadership team is in place — ASMs, Leads, and the Fleet & Safety Manager operating to standard, with next-level talent being developed.
• Measurable gains in core field KPIs — utilization, first-time-fix, callbacks — and in controllable margin.
• A repeatable training and onboarding path exists for new techs, Leads, and ASMs.